Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Sourav Samartha

Sourav Samartha

Bhubanewar

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Certified Internet Consultancy

Justdial
Bhubaneswar
08.2023 - 10.2023
  • Maximized customer engagement and satisfaction by delivering excellent customer service.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Managed complaints with calm, clear communication and problem-solving.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Prepared range of written communications, documents and reports.
  • Met budget targets through responsible planning and resource allocation.
  • Enhanced working relationships by participating in team-building activities.
  • Troubleshot problems and diagnosed system faults.

Sales Executive

JustdialPhonepe
Bhubaneswar
09.2022 - 04.2023
  • Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
  • Converted cold leads to expand territory and negotiate profitable contracts.
  • Planned and coordinated product sales to exceed revenue projections and growth targets.
  • Utilized financial statistical data to evaluate sales information.
  • Studied competitors to develop innovative selling strategies.
  • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
  • Helped guests obtain specialized support for product, service and payment issues.

Sales Executive

BAJAJ FINANCE
Bhubaneswar
03.2022 - 08.2022
  • Closed large sales to exceed quota and align with company targets.
  • Contacted current and potential clients to promote, upsell and cross-sell products and services.
  • Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
  • Participated in continuous product development training to maximize sales potential.
  • Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
  • Customized service offerings to accommodate consumer needs.
  • Showcased product features and benefits to drive sales.
  • Managed customer relationships through consultative sales techniques to attain individual sales goals.

Education

Intermediate -

EKAMRA H S SCHOOL
Bhubaneswar
01-2021

GED -

DAV PUBLIC SCHOOL
Bhubaneswar
04-2019

Skills

  • Time Management
  • Leadership
  • Customer Service Empathy
  • Business networking
  • Lead generation
  • Business development
  • Client communication
  • Upselling expertise
  • Service promotions
  • Customer Service
  • Root cause problem-solving

Languages

Odia
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Hobbies

  • Exercise.
  • Traveling.
  • Volunteering.

Timeline

Certified Internet Consultancy

Justdial
08.2023 - 10.2023

Sales Executive

JustdialPhonepe
09.2022 - 04.2023

Sales Executive

BAJAJ FINANCE
03.2022 - 08.2022

Intermediate -

EKAMRA H S SCHOOL

GED -

DAV PUBLIC SCHOOL

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Sourav Samartha