Sourav Sarkhel
Kolkata
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 10 years of progressive banking experience.
I am looking for opportunities in finance, preferably in an MNC with international focus, where my potential can be utilized to the best of my abilities. To work with a great spirit and lead by example with passion, integrity and creativity and to hold a responsible and challenging position in an organization. To devote my experience and learning in the path of fulfilling my company’s goal and thus emerge as a winner and a successful individual.
Overview
9
9
years of professional experience
Work History
Branch Operation Manager
KOTAK MAHINDRA BANK LIMITED
03.2020 - Current
- Responsible for enforcing adherence to set standards of the bank and ensuring regulatory (external & internal) compliance, including interaction with internal and statutory auditors
- Client relationship management and customer services related to retail banking operations
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints
- The job involves continuous interaction with customers and demands instant solutions to some of the complaints received, as per the satisfaction of customers
- Lead a result oriented team and be responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management
- Checking and Monitoring all AOF of the branch as well as sales and ensure that the FTNR should be zero
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts
- Ensure achievement of overall Branch Targets by generating business and cross sales
- Achieved good productivity & quality in Loan Operation & Branch banking through disciplined & dedicated performance
- Ensuring forex and trade transactions follow due process and TAT
Deputy Manager (Service Delivery Officer)
KOTAK MAHINDRA BANK LIMITED
04.2017 - 02.2020
- Operations of branch with title role responsibility in branch banking delivering leadership and guidance to branch service and sales team
- Spearheading branch profitability and cost control within the preview of audit premise
- Constant revision on Circulars of organization online
- Motivating for higher responsibility and customer centric approach, updating on latest on banking trends
- Inventory Management of security Items and Tallying the same online and on physical basis
- Increasing NTB value in CASA/LI/GI and MF
- Adhering to Data Integrity and Audit Compliance
- Ensuring Zero Leakage of income
- Adhering to KYC norms and AML alerts
- Delegation of administrative duties for smooth branch functioning keeping key focus on TAT customer service experience
- Establishing outstanding customer relationship by imbibing banks service culture in all branch staff member through personal coaching and motivation
- Collaborating with heads of other units to develop best practice for undertaking operational task
- Handling front desk operations and trade finance activities of the Branch
- Oversee the processing of centralized loans to ensure due process, accuracy and accountability is followed and summation of the above list of duties requires one to develop a business acumen, financial management, ethical conduct and prompt rational decision
Assistant Manager(Service Officer)
Kotak Mahindra Bank LTD
07.2014 - 03.2017
- Generating leads from Branch
- Cross selling of TPP
- Recovery of locker rent as per time lines
- Verification of Profit Audit Log Management System
- Verifications of UTJ(Updated Transaction Reports) of Tellers and Officers
- Acting as Joint Custodian of Branch
- Obtaining of Form 60, Form 15G, 15H from customers and processing the same
- Authorizing and override transactions including cash AAA.
- Complaint Management and Query addressing of customer in given TAT
- Issuance, renewal, accepting Term Deposit request
- Processing of Transfer, NEFT and RTGS request of customers
- Ensuring locker operations
- Supervising Clearing of Cheques inward, outward and CMS cheques and posting the same
- Verification of Day End Reports and subsequent Monitoring of Inter Office General Ledger
- Cash handling and Teller posting if subsequent Teller is on leave
- On Board Calling- To all new customer and mitigation of customer to alternate channels - Internet banking, Mobile banking
- Initiating customer meets and promotional activities in given catchments
- Creation of Primary customer by Cross selling one or more products
Education
B.Com -
Prasanta Chandra Mahalanabish Mahavidayala, West Bengal State University
01.2011
12th Standard -
Jyotinagar Vidyasree Niketan, West Bengal Council Of Higher Secondary Education(WBCHSE)
01.2008
10th Standard -
Jyotinagar Vidyasree Niketan, West Bengal Board of Secondary Education(WBBSE)
01.2006
Skills
- Acquired knowledge and understanding of subjects like Retail Banking, M&A Investment Banking, Asset Management, Insurance, Mutual Funds, Erp Software, Venture Capital Finance, Corporate Accounting, Taxation, Financial Management etc to name a few subjects
- Excellent team player with strong analytical and leadership skills
- Ability in learning new concepts quickly and communicating ideas effectively
- A confident, flexible communicator with excellent social skills and varied work experience in Retail and business areas, direct sales and customer services in a wide range of occupations
- Proficient in Excel, Word, PowerPoint, Outlook and Finacle
- Excellent command over English, Hindi, Bengali
- Relationship Building and Management
Languages
English
Hindi
Bengali
Personal Information
Date of Birth: 04/17/89
Timeline
Branch Operation Manager
KOTAK MAHINDRA BANK LIMITED
03.2020 - Current
Deputy Manager (Service Delivery Officer)
KOTAK MAHINDRA BANK LIMITED
04.2017 - 02.2020
Assistant Manager(Service Officer)
Kotak Mahindra Bank LTD
07.2014 - 03.2017
B.Com -
Prasanta Chandra Mahalanabish Mahavidayala, West Bengal State University
12th Standard -
Jyotinagar Vidyasree Niketan, West Bengal Council Of Higher Secondary Education(WBCHSE)
10th Standard -
Jyotinagar Vidyasree Niketan, West Bengal Board of Secondary Education(WBBSE)
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