Sourav Sinha

• Developed machine learning models to analyze network performance and optimize resource allocation.
• Collaborated with cross-functional teams to implement data-driven solutions for operational challenges.
• Conducted statistical analysis to identify trends in customer behavior and improve service delivery.
• Utilized Python and R for data manipulation, visualization, and predictive modeling tasks.
• I work on optimizing ITSM workflows by developing predictive models, automating processes, and deriving actionable insights from data.
• My focus is on improving incident management, service reliability, and operational performance through AI-driven solutions.

● I worked on Partner Ecosystem Management that provides communication between CSP and their partners like onboarding partners, Interconnect Billing, Agreement management, dispute settlement etc.
● Business Intelligence and reporting Tools Designer Tools used for Invoices, reports, settlements and disputes generation.
● Analysis of change requirements, measuring and verifying project scope for major Telecom Operators.
● Provided technical guidance to the team of 3 members in designing, developing and delivering Back End Systems.
● Worked on Duplicate Check solution from POC to production with Apache Ignite data grid Cluster.
● Leverage the power of in-built real-time analytics to provide reports, correlation, bills and settlement generation.

● Contributed to SITA's Horizon Administrator project, Weight and Balance empowering aviation administrators with a centralized system for managing privileges, ensuring compliance, security, and efficiency in aviation-related operations.
● Worked on change requests and fixed defects.
● Worked on the full application migration from java 7 to java 8.
● Made the full application backward compatible with Oracle 11G and 12C server.
● Made POC for making a diagnostic suite for the application.
● Handled project build, deployment, and release process.