Sourav Slaida
Jammu
Summary
Results-oriented Computer Science Engineering graduate with experience in sales, technical support, and customer engagement. Skilled in Python, SQL, Microsoft Excel, web development, and data analysis to improve business performance and support data-driven decision-making. Strong analytical, problem-solving, and communication skills with the ability to optimize sales operations and drive business growth. Seeking an opportunity to leverage technical and business expertise.
Overview
3
3
Certifications
2
2
years of professional experience
Work History
Technical Support Representative
Teleperformance
10.2025 - 12.2025
Delivered technical support for Norton Antivirus, managing installation, activation, and troubleshooting for US clientele. Facilitated subscription renewals and security plan upgrades through effective consultative sales. Ensured exceptional customer service while consistently meeting performance objectives.
Inside Sales Representative
Counseling Shortcuts
09.2025 - 10.2025
Provided personalized educational counseling to align course choices with student learning goals.
Supported enrollment efforts by addressing queries and managing lead follow-ups.
Achieved sales objectives while delivering exceptional customer service during enrollment.
Intern
Placify Technologies Pvt. Ltd.
06.2024 - 08.2024
Gained practical experience in core Java programming during internship at Placify Technologies. Learned front-end development frameworks and utilized tools for HTML and CSS.
Education
B.E. (Bachelor of Engineering) - Computer Science and Engineering
Model Institute of Engineering And Technology (MIET)
Jammu, India10-2025
Skills
Communication
Problem-solving
Certification
Cyber Security & Ethical Hacking – IIT Kanpur
Timeline
Technical Support Representative
Teleperformance
10.2025 - 12.2025
Inside Sales Representative
Counseling Shortcuts
09.2025 - 10.2025
Intern
Placify Technologies Pvt. Ltd.
06.2024 - 08.2024
B.E. (Bachelor of Engineering) - Computer Science and Engineering
Model Institute of Engineering And Technology (MIET)