Sourav Bibhor

• Provide end-to-end Production Support for the T24 Core Banking application, ensuring high availability and zero service disruption.
• Monitor and troubleshoot T24 AA, COB, FT, AA, and local customization modules, resolving incidents within SLA.
• Perform EOD & BOD (COB) monitoring, batch job analysis, and recovery in case of failures or data inconsistencies.
• Investigate and resolve issues related to payment processing, customer onboarding, accounts, loans, deposits, and other T24 functional areas.
• Create PL/SQL queries for data validation, reconciliation, and transaction investigations.
• Coordinate with T24 development teams for defect analysis, patch deployment, release promotion, and environment support.
• Conduct regular system health checks, application log analysis, and performance monitoring for T24 services.
• Work closely with business teams to analyze production tickets, identify root causes, and implement long-term fixes (RCA).

SWIFT Cross-Border Payments – MT/MX ISO 20022

• Manage and support SWIFT cross-border payment workflows, including MT103, MT202, and MX payment messages (PACs, CAMTs, PAINs).
• Ensure smooth operations of SWIFT Gateway/Alliance Access, including message routing, acknowledgments, and queue monitoring.
• Troubleshoot ISO 20022 MX message formatting issues, schema validations, and BIC/CBPR+ compliance requirements.
• Handle end-to-end payment investigations, tracking failed transactions, NACKs, rejects, and settlement mismatches.
• Work on MT to MX migration (ISO 20022 Transformation) including mapping rules, validations, and testing payment flows.
• Validate XML schemas, XSD rules, and cross-border payment message structures in compliance with SWIFT standards.
• Analyze and resolve transaction failures, STP breaks, and message formatting issues across correspondent banks.
• Work with payment hubs, middleware (ESB/API), and downstream systems for routing and settlement integrations.
• Collaborate with compliance teams for AML, Sanctions, and regulatory reporting related to SWIFT payments.

• Perform advanced troubleshooting of application logs, system errors, and infrastructure issues on Unix/Linux and Windows servers.
• Execute shell commands, log parsing, and process monitoring for production systems.
• Support deployment activities, configuration changes, and environment stability checks.
• Maintain monitoring tools, alerts, and dashboards for proactive incident management.

• Tools & Technologies: Linux/Unix, Splunk, SQL Server, REST APIs, ServiceNow, Jira, Git, Java-based apps, Netcool, AppDynamics, ITRS, Troubleshooting, Debugging, Shell Scripting, Java, Windows OS, Autosys
• Project Description: Worked on the implementation and L2&L3 production support of SWIFT MT message workflows Application for a global banking client to facilitate secure and standardized cross-border payments. The project involved integration of MT message types (e.g. MT103 for customer credit transfers, MT202 for financial institution transfers, and MT940 for account statements) between internal banking systems and the SWIFT network.
• Responsibilities:
• Provided 24x7 L2 production support for SWIFT MT/MX messages, ensuring high availability and timely processing of financial transactions.
• Expert in writing Splunk SPL queries and making Dashboard.
• Troubleshoot SWIFT Message Data flow and validation as per ISO 20022 rules of messages using complex MS SQL Queries.
• Monitored SWIFT message queues and system health using tools like SAA, SAG, AppDynamics, and Splunk to proactively identify and resolve issues.
• Troubleshoot message delivery failures and routing issues across SWIFTNet, FIN, FileAct, and InterAct channels.
• Managed incident resolution and root cause analysis (RCA) for SWIFT messaging disruptions, reducing recurrence by implementing process improvements.
• Performed Code debugging.
• Provided Application Support for the .Net Applications.
• Expert in Writing PL/SQL queries.
• Provided Hot fixes for the existing Store Procedure.
• Deployed multiple Triggers for Auditing Purposes.
• Handled SWIFT connectivity and configuration, including PKI certificate renewal and secure key exchange between correspondent banks.
• Ensured compliance with SWIFT Customer Security Program (CSP) guidelines and supported yearly audits and attestations.
• Supported end-to-end message flow testing during release cycles and upgrades involving core banking/payment systems and SWIFT infrastructure.
• Automated daily monitoring and reconciliation reports for message flow using shell scripts and SQL queries.
• Acted as a liaison with SWIFT support and external vendors to resolve production incidents and service disruptions.
• Worked in Production support environment directly with Bank. Our main responsibilities included maintain the data and delivering the same to internal application and monitoring application.
• Working with Client on Continuous Improvement and Observability.
• Leading Team of 16 members.
• Working with Client to fix the application issues.
• Gathering information from user and priorities the issue based on impacts of business
• Responsible to handle incidents, Service request, Problems, Change Management.
• Handling BCP Activities.
• Job monitoring through ITRS and Autosys
• Providing Data to client from DB using SQL queries.
• Troubleshooting Application Issues.
• Leading Release activities/ Patching Activities.
• Root cause analysis of problems / incidents as appropriate with the help of Development team if required
• Managing 24X7 operations and serving internal and external clients to their Satisfaction through on-call and after-hours support as per service level agreement
• Defines more specific development tasks, task dependencies, and provides time estimates to complete work
• Creates product test plans for processes not developed including identification of data sets, systems and environments
• Ensure timely and qualitative closure of all digitization projects by working closely with Service Delivery team
• Acts as a resource and communicates effectively with internal stakeholders, technical leads, and management to regularly report on status, issues, and risks
• Provides status reports (WSR,MSR,YSR) and metrics on assigned

• Tools & Technologies: Splunk, Oracle/SQL Server, REST APIs, ServiceNow, Jira, Git, Java-based apps, Netcool, AppDynamics, ITRS, Windows OS, SPL Queries, Java, Autosys
• Project Description: The Consumer Lending Application is a cutting-edge digital platform designed to streamline and enhance the delivery of personal, family, and household financing solutions. From home loans and personal loans to credit cards and more, this solution empowers financial institutions to meet consumer needs efficiently, securely, and at scale.
• Responsibilities:
• Worked in Production support environment directly for Bank.
• Worked on Automating the Manual task.
• Gathering information from user and priorities the issue based on impacts of business
• Responsible to handle incidents, Service request.
• Expert in writing Splunk SPL queries and making Dashboard.
• Smoke Test Validation of the Application, Batch monitoring, AppDynamics and Splunk monitoring.
• Handling BCP Activities.
• Providing Data to client from DB using SQL queries.
• Leading Release activities/ Patching Activities.
• Prepared WSR week wise and show to Management.
• Documentation of all relevant resolution information for future reference
• Investigation and proposal of resolution for recurring issues if required
• Root cause analysis of problems / incidents as appropriate with the help of Development team if required
• Managing 24X7 operations and serving internal and external clients to their Satisfaction through on-call and after-hours support as per service level agreement
• Defines more specific development tasks, task dependencies, and provides time estimates to complete work
• Creates product test plans for processes not developed including identification of data sets, systems and environments
• Perform Quality assurance tests for all developments before their go-live and resolve any potential issues
• Ensure timely and qualitative closure of all digitization projects by working closely with Service Delivery team
• Acts as a resource and communicates effectively with internal stakeholders, technical leads, and management to regularly report on status, issues, and risks
• Provides status reports and metrics on assigned projects
• Determines RPA best practices and suggests how to improve current quality processes, standards and practices
• Taking Care of release activity.

• Tools & Technologies: Linux, Splunk, Oracle/SQL Server, ServiceNow, Jira, Git, Java-based apps, Netcool, AppDynamics, ITRS, Crystal reports, Java
• Project Description: eLIMS (Eurofins laboratory information management system) is a powerful tool that allows labs to effectively manage samples and associated data. It helps to automate workflows, integrate instruments, and manage samples and associated information. Additionally, it can produce reliable results more quickly and can track data from sequencing runs over time and across experiments to improve efficiency. It also takes care of generating invoices according to customer specification and language.
• Responsibilities:
• Production Support Specialist: Operated in a live production environment directly supporting lab systems, ensuring seamless data maintenance and integration with internal applications.
• Incident Commander: Took ownership of incident management and service requests, driving swift resolutions and maintaining service excellence.
• Application Guardian: Performed rigorous smoke testing, batch process monitoring, and real-time system health checks using AppDynamics and Splunk.
• BCP Executor: Ensured continuity through active participation in Business Continuity Planning (BCP) and disaster recovery exercises.
• Data Expert: Delivered ad hoc and structured data to clients via advanced SQL queries, enabling smarter decision-making.
• Release Lead: Orchestrated release cycles and patch rollouts with precision, minimizing downtime and ensuring smooth deployments.
• Weekly Sync-Up: Compiled and presented Weekly Status Reports (WSR) to senior management, providing transparency and actionable insights.
• Knowledge Curator: Created and maintained comprehensive documentation for quick issue resolution and future reference.
• Problem Solver: Investigated recurring issues, collaborated with development teams, and proposed sustainable solutions.
• 24x7 Service Leader: Managed round-the-clock operations, delivering exceptional support to both internal and external stakeholders.
• Strategic Planner: Broke down development tasks, estimated timelines, and defined dependencies to keep projects on track.
• Quality Enforcer: Developed and executed test plans to validate processes and systems before go-live, ensuring quality standards were met.
• Digitization Driver: Played a critical role in successful project closures by working hand-in-hand with the Service Delivery team.
• Communication Bridge: Acted as a key liaison among technical teams, stakeholders, and management, ensuring clear visibility of progress, issues, and risks.
• Metrics Maven: Delivered detailed project reports and performance metrics, enabling data-driven leadership decisions.
• Knowledge Documenter: Maintained detailed documentation of issue resolutions for easy reference and knowledge sharing across the team.
• Recurring Issue Investigator: Identified and analyzed recurring issues, proposing preventive solutions to improve long-term system stability.
• Issue Prioritization Analyst: Gathered user-reported issues, assessed business impact, and prioritized resolution to maintain operational continuity.
• Incident & Service Request Handler: Managed day-to-day incidents and service requests, ensuring timely responses and high-quality resolutions.
• Root Cause Analyst: Performed in-depth root cause analysis in collaboration with development teams to resolve complex and persistent problems.
• L2-L3 Production support: Oversaw 24x5 operations, delivering consistent, reliable support to both internal users and external stakeholders, including on-call and after-hours coverage.
• Client-Facing Representative: Received an onsite opportunity to interact directly with the client, strengthening collaboration and aligning support efforts with business needs.