SOURAV KUMAR GIRI
Durgapur
Summary
Dynamic and results-driven professional with experience at JW Marriott, excelling in customer service and team collaboration. Recognized for innovative problem-solving and effective time management, consistently enhancing customer satisfaction and team performance. Proven ability to lead and support colleagues, driving successful outcomes in fast-paced environments.
Overview
2024
2024
years of post-secondary education
Work History
JW Marriot
INTERN
Kolkata
03.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Le logi du pere
F&B staff
Lussant
12.2024 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
DAV School
Pandabveswar , India Skills
- Customer service
- Team collaboration
- Conflict resolution
- Task prioritization
- Creative problem solving
- Time management
- Training support
- Supervision and leadership
Timeline
JW Marriot
INTERN
03.2025 - 06.2025
Le logi du pere
F&B staff
12.2024 - 02.2025
DAV School