Sourav Kundu

Dynamic and results-driven professional with a robust background in account management, team leadership, and promotional oversight, dedicated to delivering impactful solutions across diverse fields. Proven ability to leverage persuasive communication skills for effective contract negotiation and team motivation, ensuring alignment with challenging objectives. Committed to continuous learning and skill enhancement, with a solid foundation in MS Office and emerging expertise in Google App Script and HTML. Passionate about problem-solving and analytical thinking, driving program success through strategic coordination and seamless onboarding of new hires to maximize operational readiness.

I am a Team Leader working with only agencies assigned to BAU and driving market level KPIs. This requires cross-vendor as well as collaboration with onshore team. Cross team co-ordination at times for special support for agencies. Additional responsibilities are conducting training for tenured on product updates and helping them sell better and drive revenue.

This helped in achieving around 8-10% of the market level KPIs in last 3 quarters.

• 1 year 8 months in Virtuoso Software Services Pvt. Ltd. as a Process Associate
• 4 years 11 months in Wipro BPO LTD.
• 1 year 6 months in Teleperformance India Pvt Ltd.
• 8 Years in the present organization

Total: 16 Years