Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Relocation
Languages
Timeline
Generic
Souren Choudhury

Souren Choudhury

General Manager Service Solutions East
Kolkata,WB

Summary

Talented Manager with excellent issue and conflict resolution skills and more than 23 years of Experience in the Retail/Hospitality/Hotel industry. Highly effective and knowledgeable in providing outstanding Guest/Client satisfaction. Seeking a similar position with new company any wherein India or Abroad.

Creative & result driven technology leader, with over 10 years of rich experience in Food Management / Facilities Services.

Operational Administration including Statutory Compliance, Revenue Generation, P&L Management and exceeding Budgeted GOP with 100% Client or Guest Satisfaction, Implementing Innovative Ideas, Value additions, Lean Management, Ensuring and Adherence to Health , Safety and Environment.. Leveraging skills in implementing Project Methodologies.

Knowledge of application Process design and Tools to bring Efficiency and Manpower Rationalizations.

Direct planning and direction, strategy development, leadership and implementation, business and Operational transformation execution, business solution delivery, and business development

Expertise in concepts of end-to-end project planning and implementation from scope management, to activity

Sequencing, cost estimation, risk analysis to quality management in line with international guidelines and norms

Design and deliver solutions that remedy core business issues and position the organization to reach the next level of profitability through Optimization introduction 8. Managed delivery frameworks and new implementation projects for streamlining related activities as per quality standards.

Excellent communication and relationship management skills with aptitude for collaborating with internal & vendor, executives, directors, and key stakeholders to identify business needs and to develop winning solutions

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

30
30
years of professional experience
1
1
Certification

Work History

General Manager Service Solutions East Region

Catalyst Service Solutions Partner Private Limited
Kolkata
09.2023 - Current
  • Led operations for East region, overseeing hospitality and facility management services. for East region which includes states like West Bengal, Jharkhand and Orissa in hospitality and facility management services with key clients.
  • Presently Managing a portfolio of Approx 70 Cr annually with better Bottom line.
  • Implemented strategic initiatives to drive business growth and operational efficiency.
  • Directed daily operations to enhance service delivery and Client customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw budget planning and resource allocation for optimal performance.
  • Managed budgets, forecasts, and resource allocation for optimal performance.
  • Analyzed market data to support informed decision-making processes.
  • Developed strategic plans to align with company goals and market trends.
  • Implemented process improvements to streamline operations and reduce costs.
  • Managed cross-functional teams to improve collaboration and communication.
  • Fostered a positive work culture through team-building activities and support.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Senior Operations Manager

SODEXO INDIA SERVICES PRIVATE LIMITED
07.2011 - 08.2023
  • To ensure consistency in terms of standards and procedures, work practices, through hospitality/ Facility manager as defined by Sodexo.
  • To conduct the daily meetings with the Site operations team to ensure smooth day to day operations.
  • Ensure all statuary compliances and processes are completed for the sites.
  • Managed all client interactions and conducted client service reviews.
  • Weekly reviews with the Manager, supervisors & all other functional teams at site.
  • Suggest and plan along with the Facility Manager/ Hospitality Manager / Chef on innovative and cost effective solutions.
  • To work on the operational processes at sites along with the respective managers and review of the processes and whether same can be more effectively used for efficient work.
  • Responsible for all needed co-ordinations with Account Head and Corporate & Base office.
  • Responsible for MIS and profitability of site as per contractual terms and ensure financial budget is achieved.
  • To lead and train the Chef , Hospitality/Food& Beverage/Front Office/ Facility Manager/ Technicians/ Manager on the site management areas.
  • Nurtures and develops team members, encouraging innovation.
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations.
  • Influencing: Uses relevant facts, figures & opinions to reinforce the benefits of proposals & recommendations. Identifies & addresses likely objections to a proposal before presenting it.
  • Modifies position where appropriate to achieve a 'win-win'. Pushes for acceptance of views against strong opposition.
  • Planning & organizing: Manages own time by concentrating on key tasks. Plans & schedules work on day-to-day basis.
  • Seeks clarification on what is expected. Monitors progress of staffs towards agreed plans, ensuring achievement of business goals.
  • Clarifies responsibilities to avoid duplication of activity & wasted effort.
  • Problem solving: Explains the reasons for decisions in the wider business context, to those effected.
  • Ensures staffs have sufficient information & guidance to make effective decisions.
  • Takes into account the wider implications of issues before taking a decision.
  • Devises the optimal solution in absence of complete information.

Food & Beverage Manager

CAMA HOTELS INDIA
Ahmedabad
04.2009 - 07.2011
  • Was Taking care of entire Food & Beverage Operations of Cama Hotel Ahmedabad/ Cama Rajputana Mount Abu & Cama Caterers- Flight Kitchen (Domestic & International flights).
  • Managed all aspects of the Food & Beverage departments in both operational and sales functions.
  • Maximize the profitability of the F&B operations through the implementation of effective cost controls and supplier negotiation.
  • Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organizational values.
  • Manage the day-to-day operation of the Food & Beverage departments, ensuring exceptional guest service from all areas.
  • Develop sales plan for Food & Beverage in line with annual budget.
  • Keep abreast of local market trends in order to maintain a competitive edge.
  • Ensure adequate resource planning on a weekly basis.
  • Set and review departmental objectives for the team and provide continuous employee feedback through trainings.
  • Ensure prompt resolution of customer complaints.
  • Negotiate and monitor contracts and agreements with external suppliers, ensuring competitive pricing of F&B items.
  • Ensure awareness and compliance with all Health & Safety and HACCP work practices.

Head - Training and Placement Head-F&B SERVICE

SAMS INSTITUTE OF HOTEL & BUSINESS MANAGEMENT
Varanasi
12.2007 - 04.2009
  • Achieved student and parent satisfaction through 100% placement in top-tier hotels.
  • Accuracy of work by maintaining data and efficiency.
  • Facilitated successful placements for students over the past 18 months at prestigious brands including The Oberoi Mumbai, India Club Dubai, Jet Airways, Taj Palace Jaipur, Umaid Bhawan Jodhpur, Amarvillas Agra, Jaypee Palace Agra, ITC Mughal Agra, Holiday Inn Agra, Le Meridien, Shangri-La Delhi, and Taj Presidency Mumbai.
  • Met project deadlines consistently.
  • Contribution of team goals & objectives.
  • Contribution to continuous improvement process.
  • Ongoing development of relevant knowledge & skills.
  • Speed & efficiency of handling requests / enquiries.

Business & Quality Manager

Saffron Gurgaon
Gurgaon
04.2004 - 11.2007
  • Guides the entire sales team in their subject area.
  • Leads Client interactions and demonstrates capability in Subject Area and drives the solution.
  • Provide implementation.
  • Support and training to Sales team.
  • Provides an update understanding of the Industry trends and best practices.
  • Responsible for handling a team of 70 sales officer along with 3 team leaders and 4 supervisors.
  • Responsible for Sample Monitoring: on line barging, monitoring and giving feed backs.
  • Responsible for making process performance and process enhancement reports.
  • Responsible for giving compliance and process training to the Sales officers as per CTQ's of the process.
  • Updating and giving regular presentation about the process for achieving the targets.
  • Ensuring proper co-ordination with the other department and ensuring smooth function of the process.
  • Working on certain certification -BS7799 (Data protection act), ISO9001-9002.
  • Responsible for maintaining the quality parameter as per the SLA/CTQ laid by the clients.
  • Responsible for sending all relevant reports to the clients related to calibration, sales and net dispatches, Agent performance, POD evaluation, Return evaluation or sales reject re-evaluation.

Captain - Manager (F&B Service)

The Park hotels
Kolkata
10.1995 - 03.2004
  • Supervising the entire banquet operations under the guidance of F&B Director.
  • Coordinating with clients.
  • Handling Reservations / Sales.
  • Generating & maintaining outlet reports.
  • P&L statement of F&B service.
  • Maintaining minimum Food and outlet cost to ensure the outlet achieve its target & goal.
  • Coordination with different outlets to generate revenue, providing training to all F& B staff.
  • Training staffs to ensure high profit.
  • Planning special offers for the clients for business benefits.
  • Staffing / Allocation of duties to banquet departments.
  • Maintaining rapport with the customers.
  • Maintaining outlet DSR & MTD report, capital budget.
  • 5 star Deluxe Hotel

Education

Diploma -

Diploma in Hospitality & Hotel Management
Kolkata & Indore

B.A. (Hons) -

Calcutta University

Skills

  • Certified ISO 22000:2005 and ISO 22000:2018 Food Management internal Lead Auditor
  • Certified Gold and Silver Award for operational optimization and contract Management

Certification

  • Health & Safety Managements in Food & work Safety and Risk Management
  • Lead Auditors for ISO 22000-2005 in Food Safety Managements Standards
  • Certified Trainer in Soft Skills, Communication, Operational Management / lean Management
  • Lead Auditor for ISO 22000:2018 Food Safety management & Standards, 01/01/21

Accomplishments

  • Best Operation Manager of the Year 2018, Sodexo India Services Private Limited, 01/01/18
  • Gold Certification and Silver Certification from Sodexo, 01/01/18
  • Merit Employee Award, The Park Hotels, 01/01/97
  • Best Employee Award, The Park Hotels, 05/01/02

Hobbies and Interests

  • Making Friend's with same understanding and interest.
  • Love travelling & visiting different places of interest.
  • Love cooking different cuisine.

Relocation

Anywhere in India and Abroad, 60 days

Languages

English, Hindi, Bengali
First Language

Timeline

General Manager Service Solutions East Region

Catalyst Service Solutions Partner Private Limited
09.2023 - Current

Senior Operations Manager

SODEXO INDIA SERVICES PRIVATE LIMITED
07.2011 - 08.2023

Food & Beverage Manager

CAMA HOTELS INDIA
04.2009 - 07.2011

Head - Training and Placement Head-F&B SERVICE

SAMS INSTITUTE OF HOTEL & BUSINESS MANAGEMENT
12.2007 - 04.2009

Business & Quality Manager

Saffron Gurgaon
04.2004 - 11.2007

Captain - Manager (F&B Service)

The Park hotels
10.1995 - 03.2004

Diploma -

Diploma in Hospitality & Hotel Management

B.A. (Hons) -

Calcutta University
Souren ChoudhuryGeneral Manager Service Solutions East