Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Internships
Quote
Timeline
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Sourik Mandal

Assistant Manager - CRM And Operations
Gurugram

Summary

Experienced Client Relations and Business Development Professional with over 3 years of experience in Import-Export Logistics.

Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail and proficient organizational skills with clear understanding of Import and Export Operations. Motivated to learn, grow and excel in Supply Chain Industry.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Client Relations and Operations

MGH Logistics Private Ltd.
Gurugram
06.2019 - Current
  • Worked in the MGX Division which was dedicated to catering to the India - Bangladesh trade lane specifically.
  • Collaborated with team members to launch multiple products catering to different types of market requirements and to achieve target results.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Initiated monthly feedback initiatives for all repeat customers to assess client satisfaction and to identify areas of improvement which in turn helped generate more business from existing customers.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Implemented practice of Consignee Sales - Thus increasing our reach to not just our clients but also to the consignees, we are delivering the cargo to, and then assisting the consignees with their logistical needs.

Education

High School Diploma -

JAMSHEDPUR PUBLIC SCHOOL
JAMSHEDPUR
04.2015 - 03.2016

BBA -

SYMBIOSIS CENTRE FOR MANAGEMENT STUDIES
PUNE, MAHARASHTRA
05.2016 - 04.2019

Skills

Customer and client relations

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Accomplishments

  • Won over 20+ State Level and National Level Music Competetions in Tabla.
  • Second place in battle of bands in UMANG'2017 (Narsee Monjee College), Mumbai
  • Participated in Anubhav’17- An Entrepreneurial Seminar

Certification

Management Leadership - Saylor.Org

Interests

Understanding Stock Markets

Reading Self Development Books

Learning more percussion instruments

Internships

Organization: TATA MOTORS LTD. - Jamshedpur Department: Wages Department
Period: 01-05-18 to 01-06-18

· What I worked on: Worked on analysis of income tax and deductions, SAP system and settlement process

· What was achieved: Learnt about the calculations of Income Tax on salaries and various deductions; and calculations at the time of employee retirement settlements.


Organization: Dream Suzuki – Pune Department: Accounts,
Period: 28-03-18 to 28-04-18

· Assisted the accountants in all finance related matters such as day to day entries of transactions, trading account analysis, balance deficits, profit and loss, cost viability, pricing, GST etc.; assist in sales

· Made a sales pitch, learnt the working of the company’s DMS


Organization: Ekansh Trust – Pune Department : NGO

Period: January 2018

· Organized a two-day event on Accessible India Campaign, by helping with backhand jobs like preparing and handling the list of speakers, organizing task-lists for various sub-departments, managing presentation schedules and on-stage setups.

· What you achieved: 88nowledge about accessible India campaign, skills to communicate with the attendees and speakers, and to tackle situations as and when they arise.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Client Relations and Operations

MGH Logistics Private Ltd.
06.2019 - Current

Six Sigma- White Belt Certification

08-2018

Understanding Research Methods from University of London & SOAS University of London

11-2017

Change Management and Workplace setting from Global Labour University and BSEL

10-2017

Management Leadership - Saylor.Org

09-2016

BBA -

SYMBIOSIS CENTRE FOR MANAGEMENT STUDIES
05.2016 - 04.2019

High School Diploma -

JAMSHEDPUR PUBLIC SCHOOL
04.2015 - 03.2016
Sourik MandalAssistant Manager - CRM And Operations