Summary
Work History
Education
Skills
Languages
Timeline
Generic

Sourojit Kar

Kolkata

Summary

Experienced in providing customer service in high-volume environments, effectively managing guest interactions and ensuring satisfaction during events. Demonstrated ability to maintain cleanliness and organization of work areas while adhering to safety protocols for food handling. Successfully communicated with kitchen staff to accommodate special requests, enhancing overall guest experience. Proven skills in workflow optimization and conflict resolution contribute to efficient service delivery.

Work History

Banquet Server

Ramda Plaza Palm Grove
Mumbai
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Provided exceptional service to high volume of daily customers.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Replenished buffet lines with fresh foods as needed.
  • Communicated with chefs regarding any special requests from guests.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Room Attendant

Royal Park Resort and Spa
Manali
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.
  • Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
  • Organized supplies for use based on expected customer needs.
  • Assisted other departments with special projects when asked by the supervisor or manager.

Retail Sales Associate

FNS International Pvt Ltd
New Delhi
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Calculated pricing, applied discounts, and collected payments to process transactions.

Education

Bachelor In Commerce - Accounting

Capital University of Jharkhand
Jharkhand

Skills

  • Menu explanation
  • Dining crew workflow optimization
  • Dish preparation
  • Service prioritization
  • Guest relations
  • Food handling
  • Customer order management
  • Conflict resolution
  • Event coordination
  • Front-of-house display creation
  • Quality assurance
  • Hospitality service expertise
  • Impression management

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Timeline

Banquet Server

Ramda Plaza Palm Grove

Room Attendant

Royal Park Resort and Spa

Retail Sales Associate

FNS International Pvt Ltd

Bachelor In Commerce - Accounting

Capital University of Jharkhand

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Sourojit Kar