Knife Making and Forging
Souryadeep Ganguly
Billing Specialist
Kolkata
Summary
Detail-oriented and methodical Billing Specialist offering 4+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages
Work History
Billing Specialist
Tata Consultancy Services (TCS)
04.2023 - Current
- Specialize in billing operations for residential and business sectors within UK Energy Market.
- Utilize Oracle software and SAP CRM to enhance billing accuracy and customer service.
- Collaborative approach to optimize workflows and improve billing efficiency.
- Train and supervise new employees on customer service and data entry practices.
- Conduct automated testing for software releases, ensuring integrity and customer satisfaction.
Customer Service Specialist
The Souled Store
08.2022 - 02.2023
- Managed customer queries regarding product issues, refunds, and replacements using Vinculum Software.
- Maintained excellent rapport with customers via calls, emails, and web chat using OZOtel.
- Handled delivery and courier requirements with partners like Delhivery and Xpressbees.
Assistant Manager - Sales & Marketing
Ceasefire Industries Pvt Ltd
12.2020 - 05.2022
- Generated and retained clients as an Assistant Business Manager.
- Provided demonstrations of live fire protection systems for safety purposes.
- Developed systems to track customer preferences and enhance retention strategies.
Education
Class -10 -
East West Model School
Class-12 - undefined
East West Model School
Bachelor of Arts - History (Hons)
Burdwan Raj College
05.2014 - 09.2017
MBA - Sales And Human Resource
Bhartiya Vidya Bhavan Institute of Management
Kolkata, India 05.2018 - 08.2020
Skills
Billing and Invoicing
Accounts Receivable
Financial Reporting
Customer Relationship Management
Client Servicing
Account reconciliation
Interests
Cooking
Timeline
Billing Specialist
Tata Consultancy Services (TCS)
04.2023 - Current
Customer Service Specialist
The Souled Store
08.2022 - 02.2023
Assistant Manager - Sales & Marketing
Ceasefire Industries Pvt Ltd
12.2020 - 05.2022
MBA - Sales And Human Resource
Bhartiya Vidya Bhavan Institute of Management
05.2018 - 08.2020
Bachelor of Arts - History (Hons)
Burdwan Raj College
05.2014 - 09.2017
Class-12 - undefined
East West Model School
Class -10 -
East West Model School
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)