Souva Chattopadhyay
Noida
Summary
Souva has 16+ years of consulting experience, managing large-scale strategic transformation projects. His work involves offshoring and outsourcing strategy, shared services center design and implementation, operational transformation through process improvement and automation, and change management initiatives. He has worked with global clients (including Fortune 500 companies) and has experience of working in various Asian and African markets. He has worked across sectors, including telecommunication, financial services, insurance, IT and professional services.
Overview
18
18
years of professional experience
Work History
Senior Manager, Accenture Strategy
Accenture
01.2023 - Current
- As part of Operating Model and Organization Design (OM&OD) capability within Accenture Strategy, Souva manages the GBS/GCC Strategy portfolio in the EMEA region.
- He supports marquee clients in operating model transformation, organization design, GBS/GCC strategy and implementation.
- He has played a key role in growing the OM&OD presence in the Middle East market (~3X growth in 2.5 years), and supported several large-scale transformations in the region.
- In addition to client delivery, he has been actively involved in developing several key assets which are now being used widely within Accenture.
- Some of his key projects are—Operating Model Design and Setup of Multifunction SSC in Egypt for a Middle East Chemical Company.
- Assisted in the design and implementation of a multifunction SSC in Egypt; led Finance workstream to develop the target operating model, finalize organization and process design, and manage transition of resources (including onboarding and KT, service testing and stabilization).
- Operating Model Design and Setup of Finance Centre of Excellence (COE) for a UAE-based Oil & Gas Player.
- Led design and implementation of a COE providing services related to Financial Policies, Procedures and Systems Support to 10+ Group Companies; Developed target op. model and to-be org. structure, designed to-be processes, and identified key technology changes.
- Supported transition of ~60 FTEs across Finance and Technology—role mapping, transition planning, change impact analysis, communication management and go-live readiness.
- Maturity Assessment of HR and Finance SSC for a Middle East Conglomerate.
- Conducted detailed maturity assessment of the HR SSC of a large Middle East conglomerate covering Value Proposition, Delivery Model, Organization & Talent, Scope of Services, Process Maturity, Technology and Service Management.
- Conducted deep-dive analysis of Onboarding process and defined digital twin leveraging Agentic AI; also assessed location & sourcing strategy.
- Developed prioritized list of initiatives based on the maturity and gap assessment, created a roadmap and value case over a 5-year period.
Principal, Global Service Delivery Leadership Team
Mercer
09.2020 - 12.2022
- Souva worked as the ‘Chief of Staff’ for the Global Service Delivery (GSD) Leader, managing an organization of ~4000 people across India, Poland and Portugal.
- He was responsible for Leadership Team governance, conceiving and charting GSD wide strategic key initiatives, and bringing a fresh ‘outside-in’ perspective and industry best practices.
- A few of the initiatives he led—Setting up Centers of Excellence.
- A key strategic initiative to re-organize the GSD organization by products and services. Souva’s role includes conceptualizing the design principles, conducting feasibility and cost-benefit analysis, organization design, change and program management.
- Service Delivery Maturity Review.
- An initiative to assess the current capabilities of various business areas within GSD and benchmark them against global practices; Souva has played a key role in developing the framework (covers key areas like cost, talent, infrastructure, continuous improvement and service management), defining the methodology and leading a team of 10 people to run the pilot assessment.
Associate Director, GBS Advisory, S&O
Deloitte Touche Tohmatsu India LLP
02.2017 - 09.2020
- As an Associate Director, Souva was responsible for delivering large transformation projects, and managing key client accounts and relationship.
- He also played an active role in business development initiatives and solution development for the GBS Advisory practice.
- Some of his key projects were—Setting up Engineering Shared Services Center in Bangalore for a Leading US-based Medical Devices Company.
- Led a team of 6 consultants to manage end-to-end set-up of the center, including strategy (cost-benefit and investment analysis, location assessment), design (process, organization structure, governance) and implementation (site selection, contracting and negotiation, entity incorporation, planning and program management of recruitment, site fit-out etc.).
- Grown the account more than 5 times in terms of revenue (from $200K to $1.4M); identified multiple cross-sell opportunities in the account (Robotic Process Automation, 5-year Strategy Roadmap, Open Innovation etc.).
- Received recognition from the Global CTO of the client for demonstrating outstanding partnership and commitment.
- Digital Transformation for the Finance Shared Services Center of a Leading Australian Bank.
- Led a team to evaluate 17 reconciliation and ~60 daily P&L sub-processes and identify automation opportunities using RPA; developed a business case highlighting the related savings potential.
- Managed end-to-end deployment of the RPA solution; this project acted as a ‘proof of concept’ and led to a much larger RPA transformation initiative across the bank.
- Sourcing Strategy and Vendor Performance Refresh for a leading European Bank.
- Developed ‘good deal’ evaluation framework for ITO/BPO, Hardware and Software contracts; also defined a standard and comprehensive savings methodology to calculate savings arising out of any outsourcing deal and track the same.
- Redesigned the end-to-end vendor performance measurement, reporting and associated governance framework for the client; in addition, designed a new CSAT framework and methodology that helped in capturing user feedback in a more efficient and actionable manner.
Manager, Shared Services and Outsourcing Advisory
KPMG Advisory Services Pvt. Ltd.
06.2011 - 02.2017
- Souva joined as a consultant and became a Manager within 4 years.
- He has been a part of the overall growth story of the Shared Services and Outsourcing Advisory practice in KPMG.
- He managed several key engagements and marquee clients within India and across the globe.
- Some of his projects included—Setting Up a 700+ FTE Finance, HR and Supply Chain Shared Services Center for one of the Largest Telecom Player in Africa.
- This multi-year and multi-country project was one of the key strategic win for KPMG globally; teams from India, South Africa, Portugal and UK were involved in delivering the project.
- Souva led the end-to-end Service Management work stream, including design of Service Level Agreement and related KPIs, service management processes including SLA reporting, SLA management, governance and continuous improvement.
- Independently managed pre and post-go live baselining and reporting of SSC performance based on the KPIs defined; worked as the main link between SSC and Opco.
- Contact Center Outsourcing Strategy for a leading Telecom Player in Philippines.
- Assessed current vendor management landscape and identified gaps vis-à-vis industry leading practices; re-designed the governance framework and re-defined the vendor management office with clear roles and responsibilities.
- Assessed vendor portfolio and evaluated contractual provisions; deployed a 'champion-challenger' strategy to re-allocate volumes among vendors to achieve better performance and instil competitiveness amongst vendors.
- Helped in re-negotiating the contracts with vendors to achieve better cost-competitiveness; developed a unique quantitative model to estimate client’s savings under different scenarios and thereby adopt right negotiation strategy.
- F&A Outsourcing Contract Negotiation Strategy for a Global Technology Major.
- Assisted the client in evaluating the existing contracts (around 10 separate contracts across various F&A processes) covering governance, processes, technology, service delivery capabilities, people and organization to identify key cost heads and value drivers that would yield potential savings.
- Developed a unique model to compare contracts based on identified value drivers and quantify savings based on rate benchmarking, headcount rationalization, location consolidation, volume aggregation, efficiency increase and automation; the analysis identified potential savings of at least 30-40% on the current TCV.
- Business Process Transformation for the Finance Shared Service Center of an Indian IT Major.
- The client (revenue ~USD 6 billion) wanted to revamp its entire finance back-office function in order to reduce cycle time, improve efficiency and streamline the processes through automation.
- Souva acted as the Lead for the Order-to-Cash work stream; analysed the existing processes, identified pain points and key gaps including duplication of roles and control gaps, and defined new enhanced processes as per industry leading practices.
Consultant, Strategy and Transformation
IBM India Pvt. Ltd.
06.2008 - 06.2011
- Souva worked as a consultant in a wide array of projects, including global benchmarking, go-to-market strategy, IT strategy, technology transformation and outsourcing strategy.
- Few of the key projects were—IBM Global Benchmarking Program.
- Souva worked with IBM Global Benchmarking team in different benchmarking and process improvement engagements across sectors in all operational and functional process areas.
- SOA Transformation of the statistical reporting system of a global leader in financial services (Credit Cards) domain.
- Worked as a Process Consultant and Business Analyst; the role involved Business Modelling of manual processes covering four process areas (Credit card Industry), rationalization and re-engineering of the processes in order to drive optimization and cost reduction, and analyze requirements through discussions with client business team for TO-BE application scenarios.
Education
PGDM - Marketing & Systems
Indian Institute of Management
Lucknow01.2008
B.E. - Electrical Engg.
Bengal Engineering and Science University
Shibpur01.2006
Higher Secondary - Class XII
B.E. College Model School
01.2002
Madhyamik - Class X
B.E. College Model School
01.2000
Skills
- Operating Model Transformation
- Transition Planning and Management
- Sourcing Strategy (Offshoring, Outsourcing)
- GBS/GCC Setup, Optimization and Expansion
- Process Transformation/Digital Transformation
- Change Management
Awards
- Awarded multiple times in Accenture (Champion of the Quarter, Outstanding Contribution Award from ADNOC Client Account team etc.)
- Received Applause award for outstanding performance in Deloitte.
- Received KPMG Kudos Award for consistently outstanding performance on multiple engagements.
- Received KPMG Super Team Award four times in three consecutive years.
- Worked on multiple thought leadership publications, including 'Outsourcing end-of-term relationships: An Asia market opportunity' (KPMG) and 'Global CIO Study 2009' (IBM).
- Was amongst the top 10 students in the Electrical Engineering department.
- Was amongst the top 25 students in the entire state of West Bengal in Higher Secondary Examination.
Timeline
Senior Manager, Accenture Strategy
Accenture
01.2023 - Current
Principal, Global Service Delivery Leadership Team
Mercer
09.2020 - 12.2022
Associate Director, GBS Advisory, S&O
Deloitte Touche Tohmatsu India LLP
02.2017 - 09.2020
Manager, Shared Services and Outsourcing Advisory
KPMG Advisory Services Pvt. Ltd.
06.2011 - 02.2017
Consultant, Strategy and Transformation
IBM India Pvt. Ltd.
06.2008 - 06.2011
PGDM - Marketing & Systems
Indian Institute of Management
B.E. - Electrical Engg.
Bengal Engineering and Science University
Higher Secondary - Class XII
B.E. College Model School
Madhyamik - Class X
B.E. College Model School