Souvik Banerjee
Bangalore
Summary
Passionate Fraud Investigator committed to safeguarding businesses and individuals from financial deception. With a deep-rooted integrity, I excel in unraveling intricate fraud schemes and dissecting complex transactions to unmask deceitful practices. Over the years, I've honed skills in forensic analysis, risk assessment, loss prevention, and evidence collection, successfully resolving high-stakes cases and recovering substantial assets. Dynamic Incident Lead with 4+ years of experience in project management, operations, and Loss prevention. Adept at leading cross-functional teams, driving stakeholder consensus, and implementing process improvements. Proven track record of managing high-pressure situations, resolving complex incidents, and ensuring user safety. Committed to maintaining the integrity and trust of products through proactive problem-solving and strategic thinking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager - Risk Management
Swiggy
Bangalore
09.2023 - Current
- Lead two cross-functional departments: Security & Loss Prevention (SLP) and Surveillance.
- Manage a geographically distributed team for PAN India Instamart operations and Lynk logistics, covering more than 500 PODs across India.
- Undertake investigations into significant, high-impact, organized theft, fraud, and pilferage by internal and external bad actors.
- Provide investigative services and guidance for SLP, collaborating with Trust and Safety, PR, Legal, Human Resources, Finance, and other related areas.
- Manage investigations in the Social Engineering Fraud space with cross-functional team support.
- Oversee training and professional development of field investigators.
- Develop and maintain relationships with internal stakeholders, delivery partners, and store workers.
- Manage and lead ethics investigations end-to-end, including witness and subject interviews, data review, and reporting on findings.
- Conduct internal investigations of alleged or suspected violations of criminal law and corporate policies, including theft, fraud, embezzlement, conflict of interest, collusion, kickbacks, records falsification, and bribery.
- Prepare work papers to document investigations with supporting evidence.
- Provide recommendations and solutions during investigations, ensuring business agreement and follow-through.
- Conduct root cause analysis and recommend corrective action plans.
- Review SOPs and processes to identify opportunities for improvement and develop solutions with relevant teams.
- Assist in building frameworks (policy and procedure) and create training programs to strengthen trust in the ethics and integrity function.
- Leverage appropriate investigation frameworks and methodologies.
- Develop and track progress of remedial action plans, ensuring timely completion.
- Review trends and advise on emerging risks.
Analyst - Transaction Risk Investigator
Swiggy
Bangalore
10.2021 - 08.2023
- Key resource in the 'DP-Hotline' project, from pilot phase to full implementation, expanding from 3 to 12 major cities.
- Investigated and audited high-stake confidential assignments on employee fraud in Mumbai and Chennai.
- Led a team of 5 external auditors and an intern in industrial movement audits.
- Participated in multiple POD audits and risk management initiatives, providing resolutions to larger concerns.
- Trained newly joined Security & Loss Prevention team to mitigate fraudulent activities in the -Point of Deliveries (PODs) and work as an incident response team covering 4 zones of India.
- Created and implemented Standard Operating Procedures (SOPs) for the department, ensuring consistent and effective risk management practices.
- Managed multiple stakeholders and delivered quality data, reports, and presentations to managers on cases and audits.
Business Risk and Control Specialist
Wells Fargo
Bangalore
09.2020 - 10.2021
- Conducted comprehensive research and background investigations on transactions, individuals, entities, organizations, or locations to identify and mitigate risks.
- Reviewed basic issues, policies, and procedures to deliver quick solutions for lower-risk tasks and deliverables.
- Ran periodic due diligence reporting supporting processes reflective of the current business environment.
- Gathered and input data to identify documentation required to meet policy or regulatory requirements.
- Exercised judgment and developed an understanding of function, policies, procedures, and compliance requirements under supervisor direction.
- Collaborated with peers, colleagues, and managers to resolve issues and achieve goals.
- Conducted reviews of bank customers and related parties to determine appropriateness for Wells Fargo.
- Conducted comprehensive research and background investigations to identify and mitigate associated sanctions, financial crime, and reputational risks.
- Reviewed and analyzed due diligence data from various sources to determine overall risk.
- Screened customers, prospects, and transactions against regulatory reporting lists and sanctions watch lists.
- Evaluated risks to determine permissibility under sanctions, regulations, and BSA/AML regulations.
- Worked with high-risk customers to understand controls and activities.
- Provided direction to the lines of business through escalating confirmed sanctions alerts, PEP matches, and other risks.
- Performed Customer Identification Program on domestic customers in accordance with regulations and bank policy.
- Ensured compliance with federal/state anti-money laundering laws and regulations including the Bank Secrecy Act and USA PATRIOT Act.
- Consulted with peers, line of business managers, and external parties regarding due diligence findings.
- Participated in moderate-sized project initiatives.
- Operated independently with minimal supervision, effectively managing work requests to meet performance expectations.
Transaction Risk Investigator
Amazon
Bangalore
07.2019 - 07.2020
- Investigated suspicious activities and behaviors in US, UK, and Indian marketplaces to mitigate risks to Amazon and its customers.
- Applied Buyer Abuse prevention standard operational procedures to ensure high-quality decisions.
- Identified known abuse patterns, discovered new modus operandi trends, and took actions to minimize risks.
- Utilized a wide range of internet and in-house tools to research transactions and gather data for accurate decisions.
- Took appropriate actions to identify and help minimize Amazon’s financial, legal, and reputational risks.
- Maintained high levels of confidentiality and data security standards.
- Achieved weekly productivity and quality standards for investigations.
- Communicated via email with internal customers and financial institutions to make informed decisions about risk.
- Served as the Connection Ambassador for the team, enhancing team communication and collaboration.
Education
B.tech - Mechanical Engineering
West Bengal University of Technology
Asansol07-2018
Skills
- Project Management
- Incident Response and Management
- Root Cause Analysis
- Data Analytics
- Cross-functional Team Leadership
- Process Improvement
- Stakeholder Management
- Policy Implementation
- Excellent Communication Skills
- Internal Audit
- Suspect Interview
- Ethics and Integrity
- Trust and Safety
- Analytical Tools
- Risk Management
- Fraud Prevention
- AML/KYC
- Due Diligence
Certification
- Project Management (Career Ninja)
- Basic Fundamentals of Banking and Finance (Lingaya's Lalita Devi Institute of Management & Sciences)
- FinTech-Digital Payments (Card & POS) Tools and Strategies (Udemy)
- The Fundamentals of Digital Marketing (Google)
- Digital Customer Onboarding (Udemy)
- Customer Due Diligence: AML Controls and Procedures (Udemy)
Timeline
Assistant Manager - Risk Management
Swiggy
09.2023 - Current
Analyst - Transaction Risk Investigator
Swiggy
10.2021 - 08.2023
Business Risk and Control Specialist
Wells Fargo
09.2020 - 10.2021
Transaction Risk Investigator
Amazon
07.2019 - 07.2020
B.tech - Mechanical Engineering
West Bengal University of Technology