SOUVIK BISWAS
Bengaluru
Summary
Result-oriented sales professional with 5+ years of experience in SME sales, team management, and client success in the fintech and banking sectors serving B2B and B2C. Expertise in building and managing sales pipelines, promoting capital products like loans, credit and payment solutions. Proven ability to lead high-performing teams, implement consultative sales strategies, and achieve revenue and retention goals with new acquisition. Adept at cross-functional collaboration to enhance customer satisfaction and streamline operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asset Manager- Lending (SME Sales)
Axis bank
Bengaluru
11.2022 - Current
- Achieved revenue targets of 186 cr annually by managing the end-to-end sales cycle for corporate and SME clients.
- Spearheaded new business development and cross-selling initiatives, onboarding NTB (New-to-Bank) clients, with a revenue target of ₹9 Cr MoM.
- Organized marketing events to expand brand visibility and partnerships in the SME sector.
- Built and managed a robust sales pipeline for secured lending in SBB, SME, and retail clients for MoM revenue growth across financial products.
- Developed customized financial solutions for SME clients, driving product adoption, and enhancing retention in coordination with the product team.
- Implemented proactive customer engagement strategies to address escalations and improve satisfaction, reducing churn rates.
- Analyzed financial statements (balance sheet, P&L, cash flow), prepared CAM (credit appraisal memorandums) reports for lending products.
Sales Manager- Cards & ME (Payment Solutions)
HDFC Bank
Bengaluru
07.2019 - 06.2022
- Promoted to Deputy Manager in recognition of outstanding performance in 2021.
- Led a high-performing sales team of 10, achieving over 115% of revenue budgets for cards and ME sales through B2B corporate clients month over month, maintaining 85% customer satisfaction, and reducing delivery turnaround time by 90%.
- Developed sales strategies for high-net-worth clients, driving revenue growth for super-premium credit cards, and payment solutions.
- Worked with process owners and cross-functional teams to develop the scope of deliverables, gathering requirements for process improvement in order to bring down digital drop-off cases by 15%.
- Targeting new clients through various marketing strategies, including digital and offline, to generate additional revenue and acquire new NTB clients.
Education
PGDM - Marketing
Xavier Institute of Management & Entrepreneurship
Kochi01-2019
B.com(H) - Accounting
St. Xavier's College
Ranchi01-2017
Skills
- Team management
- Sales cycle management
- Financial statement analysis
- Expertise in Fintech & Capital Products (Loans and Payment solutions)
- Customer Success: Retention strategies, consultative selling, and churn reduction
- Trend analysis, and process optimization
- Sales planning, client acquisition, upselling and account management
Key Impact Areas
- Lending
- SME sales
- Payment solutions
- Sales operation
- Team management
Certification
- NPTEL (IIT Roorkee) | Certification in market research & analysis.
Timeline
Asset Manager- Lending (SME Sales)
Axis bank
11.2022 - Current
Sales Manager- Cards & ME (Payment Solutions)
HDFC Bank
07.2019 - 06.2022
PGDM - Marketing
Xavier Institute of Management & Entrepreneurship
B.com(H) - Accounting
St. Xavier's College
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