Souvik Das

Company Overview:

Present Client: Fiserv (Financial Services) (2024-present)

• Closely working with Scrum Team (Dev, PO & Support)
• Adhere Basic Fundamentals for Scrum- Sprint Planning, Daily Scrum, Feature Grooming & Sprint Retrospective.
• Provided technical support using knowledge of complex technology to solve problems and support new projects.
• Streamlined communication between QA and development teams, fostering an environment of continuous improvement and collaboration.
• Optimized team performance with regular status updates, meetings, and process improvements that kept everyone focused on project goals.
• Delivered high-quality products on time through a combination of manual testing and automated test scripts execution.
• Minimized production issues with detailed pre-release validation of software functionality against business requirements.
• Reduced product defects by performing thorough testing on various software applications.
• Contributed to successful software releases with diligent testing that ensured adherence to requirements specifications.
• Boosted efficiency by automating regression tests using industry-standard tools and frameworks.

Client: Western Union (Payments) (2021-2023)

• To certify partners from across the globe and help them to deploy their application (consuming Western Union APIs) in production (go live)
• Overall planning and coordination of testing process
• Create test plan and check implementation during testing
• Assure quality of test artifacts and conformity to procedure defined in test plan, Risk management incl
• Implementation of respective measures
• Provide status reports to the project manager about test progress and test results
• Responsible for test result tracking and defect management
• Conduct status meetings with project team
• Test tool support for different project teams
• Responsible for appropriation of JIRA or related test management tool

Clients Worked With: Citi Bank (Banking Domain), Blue Cross Blue Shield Tennessee (HealthCare), Aon Hewitt - Aon Benfield Corporation (Insurance), Cigna TTK (Health Care)

• Established and enforced Standard Test Processes and Deliverables (including Defect Management and Quality Metric Reporting) within the gated process to streamline Testing and Support
• Experience of gathering data and writing Test Plans and Scripts for tracking defects and fixing in product development
• In depth knowledge about various testing techniques like Regression Testing, Smoke and Sanitary Testing Security Testing etc
• Keen analyst with excellence in gathering and understanding requirements of clients & other multiple stakeholders (at strategic and tactical levels), followed by translation into functional specifications as well as provisioning of suitable solutions
• Excels in handling the software testing lifecycle (STLC) involving preparation and review of test plans (business scenarios, check points, maintenances, run chart and test cases) for manual testing of developed or new software
• Provided information related to software bugs and defects by collecting, analyzing, and summarizing development & troubleshoot issues
• Indulged in implementation and modification of automation scripts for a new Testing Automation Platform
• Proficient in Managing, implementing & writing test cases for WEB applications at different levels (System/Integration/Regression/Acceptance) of testing
• Proficient in ALM and MTM/TFS and worked in SOAP UI web services testing using tool SOAP UI, READY API, POSTMAN
• Expert in Data Mining activities, to provide Test Data Items making SQL Queries to extract account information