Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
I enjoy playing football and listening to music during my free time.
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Souvik Dutta

Chennai,TN

Summary

Dynamic professional with a proven track record at Shell, adept in Salesforce software and cross-functional coordination. Excelled in optimizing processes and enhancing customer relations, achieving key operational metrics. Skilled in Microsoft Excel and problem-solving, I bring a comprehensive approach to driving customer success and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Customer Success Specialist

Shell
04.2019 - Current
  • E2E set up one of the largest Global Key account i.e
  • CNHI DAIMLER etc with their unique requirements such as unique their DMS integration in Shell system through EDI automation and Alteryx enabled daily sales board
  • Create a daily dashboard and doing analysis for internal and external stakeholders to show Account level performance
  • Responsible for the key operational metrics- OTIF & CSI
  • Streamline GKA ways of working and optimize processes
  • Load and Storage optimization to optimize cost to serve the Customer

Commercial Executive

Hindustan Colas Pvt Ltd
03.2016 - 04.2019
  • Inventory Control and maintaining inventory records with MIS
  • Stock count wall to wall and cycle basis as per compliance
  • Procurement of Items for the plant (incl
  • Raw materials, Spares & consumables)
  • RM/FG stock counting activities at month end
  • Output Tax assessment and filling
  • Statutory returns preparation and submission
  • Month End closing activities (GRN provisioning, other provisioning etc)
  • Transaction processing (Sale invoicing, accounting of cheque receipts, verifying accuracy of sales invoices) via GSAP R/3
  • Maintain of Purchase and Sale Registers for GST Assessment
  • Tracking Import Shipments, liaison with C& F agents, complying all documents in case of import payments and expediting smooth remittance
  • Processing of vendor payments
  • GST implementation in SAP
  • GST liability calculations and GSTR filling

Stock and Administrative Executive

Shell India Markets Pvt Ltd
10.2008 - 03.2016
  • Responsible for managing stock of all raw materials, packaging materials and FG in the plant
  • Inventory Control and maintaining inventory records
  • Conducting the Stock taking activities in regular frequency
  • Procurement of Items for the plant (incl
  • Raw materials, Spares & consumables)
  • Maintenance of Purchase Registers for Output Tax assessment and statutory compliance with accurate data
  • Month End closing activities (GRN provisioning, other provisioning etc)
  • Transaction processing (Sale invoicing, accounting of cheque receipts, verifying accuracy of sales invoices)
  • Maintenance of Sale Registers for Taxation Assessment
  • Reconciliation of Customer System balances with manual registers
  • Tracking Sales Operation with payments receipt and banking clearances
  • Tracking Import Shipments, liaison with C& F agents, complying all documents in case of import payments and expediting smooth remittance
  • Capitalization job done for the Project completion in Savli Plant - Gujarat
  • Liaison with different stakeholders in Malaysia/Krackow -Poland/Manila for the different process relates to payment/stock closing/purchase order creation/etc

Accounts associated Executive

MCC PTA INDIA Pvt Ltd
05.2005 - 10.2008
  • Look after Value Added Tax / Central Sales Tax and related compliance
  • Input Tax Register upkeep
  • Input Tax Credit Register upkeep
  • Reconciliation Input Tax Register with different ledgers
  • Collection of Forms C / EI / EII on time
  • Waybill utilisation register
  • State Excise liaison with Govt Officials for required license permit
  • Project jobs

Education

Post Graduate in Supply Chain & Logistic Mgmt - Supply Chain

IISWBM
Kolkata
06-2018

Skills

  • Supply Chain Management
  • Excellence in Process Automation & Digitization
  • GSAP R/3 (MM/SD/FICO)
  • Continuous Improvement
  • Highly Collaborative
  • Excellent Communicator
  • Business Minded & Entrepreneurial
  • Driven to make a difference
  • Salesforce
  • Cross-functional coordination
  • Problem-solving abilities
  • Report Preparation
  • Complaint Handling
  • Product Knowledge
  • Customer Relations
  • Documentation
  • Warehousing functions
  • Filing
  • Stock management
  • Scheduling
  • Complaint resolution
  • Customer Relationship Management (CRM)

Certification

  • Certificates_ SVP_Digital Tranformation Shell India Markets pvt ltd Q1,2024

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)

Timeline

Customer Success Specialist

Shell
04.2019 - Current

Commercial Executive

Hindustan Colas Pvt Ltd
03.2016 - 04.2019

Stock and Administrative Executive

Shell India Markets Pvt Ltd
10.2008 - 03.2016

Accounts associated Executive

MCC PTA INDIA Pvt Ltd
05.2005 - 10.2008

Post Graduate in Supply Chain & Logistic Mgmt - Supply Chain

IISWBM

I enjoy playing football and listening to music during my free time.

I am fond of football whenever i get chance in my leisure time i either play or watching football. and also like listen Old Hindi and Bengali songs as well as Soft Indian Music. 

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Souvik Dutta