Summary
Overview
Work History
Education
Skills
Timeline
Generic
Souvik Gayen

Souvik Gayen

CSR

Summary

Proven track record in enhancing customer satisfaction and achieving sales targets at Everest Industries and HDFC Bank. Excelled in complaint handling and customer success management, demonstrating exceptional report generation skills. Skilled in both team leadership and operational efficiency, significantly contributing to branch and company-wide objectives.

Overview

2
2
years of professional experience

Work History

Customer Support Representative

Everest Industries
06.2022 - Current
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
  • Instructing and handling other CSR, and auditing there Reporting. And Verify their reports and prepare accurate data from SAP for management.
  • Auditing of Depots


Branch Sales Officer

HDFC Bank
01.2022 - 06.2023
  • Achieved individual and branch targets on consistent basis.
  • Maintained in-depth understanding of bank operations, products, and services.
  • Connected with account representatives to promote bank products.
  • Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.

Education

Bachelor of Science - Library Science

NSOU
Kolkata, India
04.2001 -

Bachelor of Arts -

Vidyasagar University
Medinipur, India
04.2001 -

Skills

  • Customer service excellence

  • Complaint Handling

  • Customer Success Management

  • Report Generation

Timeline

Customer Support Representative

Everest Industries
06.2022 - Current

Branch Sales Officer

HDFC Bank
01.2022 - 06.2023

Bachelor of Science - Library Science

NSOU
04.2001 -

Bachelor of Arts -

Vidyasagar University
04.2001 -

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Souvik GayenCSR