Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Websites
Timeline
Generic

Souvik Mukherjee

Kolkata

Summary

Experienced professional in E-Commerce business specializing in Global Compliance Operations, Sales, and Account Management. Demonstrated success in team management and driving customer satisfaction. Proficient in E-commerce process workflows, logistics management and data analysis.

Overview

9
9
years of professional experience

Work History

Senior Web Auditor

Amazon India
Bangalore
06.2020 - Current
  • Streamlining Global Compliance Operations processes within the organization.
  • Ensured adherence to Amazon's compliance policies by annotating and classifying False Negative and True Positive SKUs based on country jurisdictions.
  • Worked closely with cross-functional teams to create ML models that effectively visualize data on image models.
  • Developed streamlined process flow for automating ReReview Process of products during transitions in company and state policies.
  • Created optimized work allocation solution, cutting down workload by half.

Team Leader

Zomato
Gurgaon
07.2016 - 05.2020
  • Implemented growth strategies via OTR analysis that improved GMV resulting in increased orders and business development at Zomato.
  • Played a key role in driving sales of Zomato Services and Products, such as tamper-proof packaging, discounts, promotions, AD Sales, GOLD.
  • Optimized GST, timing and latitude-longitude details on Online Ordering Application while being responsible for managing client queries leading to customer satisfaction.

Associate

Blinkit
Gurgaon
04.2015 - 05.2016
  • Managed communication with various vendors on stock availability and margin negotiations.
  • Addressing customer complaints and managing feedback submissions.
  • Communicate with the clients and delivery partners for smooth execution of each delivery.
  • Provided prompt updates on stock availability to customers and suggested appropriate product replacements.
  • Responded to customer concerns via email, promptly resolving issues with suitable outcomes.

Education

B-Tech - E.E

West Bengal University of Technology
Kolkata
03-2015

XII(ISC) -

St. Augustine's Day School
Shyamnager
03-2011

X(ICSE) -

St. Augustine's Day School
Shyamnager
01.2009

Skills

  • Power BI
  • SQL
  • Excel
  • Povot Tables and Lookups
  • Python
  • Power Query
  • Pandas
  • Numpy
  • Matplotlib
  • Seaborn
  • Hubble
  • Account Management
  • Training and Monitoring
  • EDA
  • Logistics Management

Accomplishments

  • Received Beyond Award for Q2 and Q3 2023 at Amazon for showing exceptional contribution in process creating for Image Review Process.
  • Best of the Month associated with Amazon.
  • Performer of the Year 2017 Operations at Zomato

Personal Information

  • Date of Birth: 27/10/1992
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Websites

Timeline

Senior Web Auditor

Amazon India
06.2020 - Current

Team Leader

Zomato
07.2016 - 05.2020

Associate

Blinkit
04.2015 - 05.2016

B-Tech - E.E

West Bengal University of Technology

XII(ISC) -

St. Augustine's Day School

X(ICSE) -

St. Augustine's Day School

Similar Profiles

CREATE PROFILE
Souvik Mukherjee