Souvik Nandi
Service
Kolkata
Summary
OBJECTIVES Highly motivated individual and bagged up the startup exposure parallel to education. secure a responsible career opportunity to fully utilize my training and skills, where I can learn and explore proportional to company benefit.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
Work History
Location Leader and Director Operations Visakhapat
Concentrix
Visakhapatnam
06.2020 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supported office business development and customer service.
- Hunting for new business to ensure insistent growth of the location profitably.
Location Leader Thailand Bangkok
Concentrix
Bangkok
09.2017 - 08.2021
- Attended industry events to represent organization and build professional network.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Associate Director of Operations
Concentrix
Kolkata
01.2014 - 01.2020
- C/o Y.C.H.someswar rao Door no - 32-41-46A Revenue colony Machavaram down, Backside of R.R chicken, Vijayawada, U.S
- Mortgage Operations
- Leveraged experience through vital management positions guiding business to success.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Made decisions with broad and positive impact on security management operations.
- Supported business growth through strategic planning and process development.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sr Manager Operations
Cincentrix
Chandigarh
12.2010 - 01.2014
- Managed large-scale projects and introduced new systems, tools, and processes to achieve
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
Manager Operations
IBM Daksh
Kolkata
05.2008 - 12.2010
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Asst Manager Operations
HSBC
Kolkata
01.2003 - 05.2008
Education
B.com (H) - Economics Mathemetics And Statistics
Calcutta University
Julienday School 04.2000 - 03.2002
Skills
Business Management with Budgeting
Project Control
P&L Analysis
Management SkillsCustomer SupportMarketingPriority management
Staff Management
Operations management
Project Management
Team Building
Contract Management
Financial Management
Strategic planning
Business Development
Certification
Certificate of Job Excellence
Timeline
Location Leader and Director Operations Visakhapat
Concentrix
06.2020 - Current
Location Leader Thailand Bangkok
Concentrix
09.2017 - 08.2021
Associate Director of Operations
Concentrix
01.2014 - 01.2020
Sr Manager Operations
Cincentrix
12.2010 - 01.2014
Manager Operations
IBM Daksh
05.2008 - 12.2010
Asst Manager Operations
HSBC
01.2003 - 05.2008
B.com (H) - Economics Mathemetics And Statistics
Calcutta University
04.2000 - 03.2002