Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Souvik Nandi

Service
Kolkata

Summary

OBJECTIVES Highly motivated individual and bagged up the startup exposure parallel to education. secure a responsible career opportunity to fully utilize my training and skills, where I can learn and explore proportional to company benefit.

Overview

21
21
years of professional experience
2
2
years of post-secondary education
6
6
Certifications

Work History

Location Leader and Director Operations Visakhapat

Concentrix
Visakhapatnam
06.2020 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Supported office business development and customer service.
  • Hunting for new business to ensure insistent growth of the location profitably.

Location Leader Thailand Bangkok

Concentrix
Bangkok
09.2017 - 08.2021
  • Attended industry events to represent organization and build professional network.
  • Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Associate Director of Operations

Concentrix
Kolkata
01.2014 - 01.2020
  • C/o Y.C.H.someswar rao Door no - 32-41-46A Revenue colony Machavaram down, Backside of R.R chicken, Vijayawada, U.S
  • Mortgage Operations
  • Leveraged experience through vital management positions guiding business to success.
  • Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Made decisions with broad and positive impact on security management operations.
  • Supported business growth through strategic planning and process development.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Sr Manager Operations

Cincentrix
Chandigarh
12.2010 - 01.2014
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.

Manager Operations

IBM Daksh
Kolkata
05.2008 - 12.2010
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Asst Manager Operations

HSBC
Kolkata
01.2003 - 05.2008

Education

B.com (H) - Economics Mathemetics And Statistics

Calcutta University
Julienday School
04.2000 - 03.2002

Skills

Business Management with Budgeting

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Certification

Certificate of Job Excellence

Timeline

Location Leader and Director Operations Visakhapat

Concentrix
06.2020 - Current

Location Leader Thailand Bangkok

Concentrix
09.2017 - 08.2021

Associate Director of Operations

Concentrix
01.2014 - 01.2020

Sr Manager Operations

Cincentrix
12.2010 - 01.2014

Manager Operations

IBM Daksh
05.2008 - 12.2010

Asst Manager Operations

HSBC
01.2003 - 05.2008

B.com (H) - Economics Mathemetics And Statistics

Calcutta University
04.2000 - 03.2002

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