Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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RIYA GHOSH

RIYA GHOSH

Kolkata

Summary

Dynamic Technical Lead at Cognizant Technology Solutions with expertise in batch job automation and incident management. Proven track record in optimizing workflows and enhancing project efficiency. Skilled in Control-M and adept at critical thinking, I excel in resolving P1/P2 issues while mentoring teams to achieve operational excellence.

Overview

6
6
years of professional experience

Work History

Technical Lead

Cognizant Technology Solutions
Kolkata
03.2022 - Current
  • Utilized Control-M for efficient service tool management.
  • Supervised batch job processes through Control-M.
  • Configured alerts according to job status.
  • Designed workload policies to regulate application holding within the Control-M Tools window during any server patching or application downtime.
  • Coordinated ad-hoc tasks in Control-M through strategic planning.
  • Monitored live jobs and managed failed jobs based on application requests.
  • Implemented batch scheduling and monitoring with Control-M for essential business applications.
  • Configured extensive job flows to optimize process efficiency.
  • Handled modifications to existing schedules with precision.
  • Collaborated with development and operations teams to schedule jobs, resolve issues, and optimize workflows.
  • Managed and resolved P1/P2 issues.
  • Developed comprehensive documentation for operational procedures.
  • Executed process guidelines to efficiently close incidents, initiate change requests, and document problem tickets.
  • Developed proficiency in handling package deployment processes executed by the Application Team.
  • Managed P1 on-calls through timely escalation of Abends within SLA.
  • Managed under-performing tasks using Bypass, Un-Bypass, Hold, Release, and Un-wait conditions.
  • Scheduled production tasks and updated JCL script configurations based on requests.
  • Optimized workflows by managing overrides and initiating jobs from temporary packages.
  • Enhanced the production library by adding RUN, HOLD, and NONRUN statements.
  • Executed force completion and reset time for application jobs.

Senior ITES Executive

iMerit-Technology Services Pvt.Ltd
Kolkata
11.2020 - 03.2022
  • Utilized Control-M to automate workloads and monitor batch jobs, maintaining SLA standards.
  • Performed incident resolution using ServiceNow, escalation, and root cause analysis for job failures in distributed and mainframe environments.
  • Led cross-functional teams to enhance project efficiency and collaboration.
  • Mentored junior staff, providing guidance on best practices and processes.

Research Analyst

Globsyn, AI Workspace
Kolkata
09.2019 - 11.2020
  • Functioned as Quality Analyst specializing in annotation and label validation for autonomous vehicle systems using Atlassian tool.
  • Maintained label accuracy and consistency, supporting AI advancements in autonomous driving.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Bachelor of Technology - Electronics and Communication

Techno India University
West Bengal
01.2019

Skills

  • Critical thinking
  • Teamwork
  • Meeting deadlines
  • Skilled in prioritizing P1/P2 call responses
  • Complete tasks in a timely manner
  • Handling ad-hoc assignments
  • Batch job automation
  • Using Control-M toll for job scheduling and monitoring
  • Incident management
  • Monitoring batch jobs and alerts in Control-M
  • Experience with Z/OS and Windows operating systems
  • Languages: JCL
  • Proficient in ServiceNow ticket management
  • Skilled in utilizing ChangeMan for version management
  • Control-M tools: planning, monitoring, history, tools
  • ESP tools: TSO, ISPF, SDSF, SAR, MainView

Accomplishments

  • Received client recognition for successfully executing critical tasks during major implementations, including batch and schedule changes, ensuring smooth business operations.

Timeline

Technical Lead

Cognizant Technology Solutions
03.2022 - Current

Senior ITES Executive

iMerit-Technology Services Pvt.Ltd
11.2020 - 03.2022

Research Analyst

Globsyn, AI Workspace
09.2019 - 11.2020

Bachelor of Technology - Electronics and Communication

Techno India University

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