Summary
Overview
Work History
Education
Skills
Interests
Projects And Achievements
Timeline
Generic
Souvik Saha

Souvik Saha

Assurance Analyst
Kolkata

Summary

A seasoned expert in revenue assurance with a robust background in financial analysis, risk management, and process optimization. Proven track record of effective team collaboration and adaptability to evolving requirements, driving impactful results. Proficient in data analysis, auditing, and system enhancements, with a strong focus on accuracy and compliance. A reliable and results-oriented professional committed to supporting organizational objectives and ensuring financial stability.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Revenue Assurance Analyst

BT E-SERVE INDIA PVT LTD
09.2023 - Current
  • Performed thorough reviews of supplier and customer contracts to ensure billing accuracy and compliance.
  • Reviewed revenue data to identify discrepancies, ensuring accurate invoicing.
  • Established connections between Assurance Operations and Global Business Services to improve teamwork and collaboration.
  • Addressed assurance issues and implemented preventative measures to maintain operational integrity.
  • Recognized billing risks in telecom products and offered valuable insights to Finance Operations.
  • Carried out user acceptance testing and contributed to the creation of testing strategies.
  • Performed Revenue Assurance Audits to evaluate recommendations aimed at minimizing P&L revenue loss.

Customer Support Service Advisor

BT E-SERVE INDIA PVT LTD
08.2021 - 08.2023
  • Experienced (2 years of experience) in handling customer inquiries and resolving billing issues for BT Consumer customers. Provided exceptional support by addressing customer concerns, ensuring accurate billing, and delivering high-quality service, skilled in problem-solving, communication, and customer relationship management.
  • Upgraded broadband, TV, and sports packages while also promoting mobile SIMs to provide customized customer solutions.
  • Forged strong connections with internal teams and stakeholders, enhancing communication and aligning business objectives.
  • Handled customer complaints and queries.
  • Maintained high customer satisfaction levels and monitored NPS scores.

Process Associate

Wipro
07.2018 - 08.2019
  • Increased customer satisfaction by resolving complex issues and always providing exceptional service.
  • Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.

Intern

Kolkata TV
  • Done an internship at 'Kolkata TV' (Bengali news channel) as a news reporter.

Education

Master of Arts - Journalism And Mass Communication

Adamas University
Kolkata, India
04.2001 -

Bachelor of Arts - Journalism And Mass Communication

Calcutta University
Kolkata, India
04.2001 -

Skills

  • Microsoft Excel
  • Microsoft Office
  • Power BI
  • Internal Auditing
  • Risk Management
  • Stakeholder management
  • Problem-solving capacity
  • Microsoft Power Point
  • Revenue Assurance
  • Critical thinking
  • Continuous learning mindset
  • Project management experience

Interests

Travelling

Photography

Explore different culture

Projects And Achievements

  • Led a project that identified and rectified a major billing error, recovering 300000 USD in lost revenue.
  • Received outstanding feedback from contract managers across multiple contracts for effectively correcting billing issues and discrepancies.
  • Recognized by CFU for outstanding work in identifying challenges and providing effective solutions.

Timeline

Revenue Assurance Analyst

BT E-SERVE INDIA PVT LTD
09.2023 - Current

Customer Support Service Advisor

BT E-SERVE INDIA PVT LTD
08.2021 - 08.2023

Process Associate

Wipro
07.2018 - 08.2019

Master of Arts - Journalism And Mass Communication

Adamas University
04.2001 -

Bachelor of Arts - Journalism And Mass Communication

Calcutta University
04.2001 -

Intern

Kolkata TV

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Souvik SahaAssurance Analyst