Souvik Tewary
KOLKATA
Summary
Dynamic banking professional with extensive experience at IDFC FIRST BANK LTD, excelling in cash handling and customer relationship building. Proven track record in complaint resolution and regulatory compliance, consistently enhancing customer satisfaction. Adept at cross-selling banking products, driving revenue growth while maintaining exceptional service standards.
Overview
6
6
years of professional experience
Work History
TELLER - Assistant Manager
IDFC FIRST BANK LTD
11.2022 - Current
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Explained the features of various banking products available to customers.
- Assisted customers in opening new accounts and completing required paperwork.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Balanced cash drawers on a daily basis.
- Explained account information to customers in detail as needed.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained accurate records of all transactions and customer interactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed daily reconciliation of teller drawer within established limits.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained confidentiality of all customer records and information according to company policies.
SERVICE DELIVERY AMBASSADOR (NON CASH) - Assistant Manager
RBL BANK LTD
07.2021 - 11.2022
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- KYC and Re-KYC knowledge of all constitutions.
- Cross selling of Bank products and third party products etc.
RRB TELLER - Assistant Manager
HDFC Bank Ltd
12.2020 - 07.2021
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained accurate records of all transactions and customer interactions.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Provided exceptional customer service while accurately processing routine transactions.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained accurate records of all transactions for compliance purposes.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Explained the features of various banking products available to customers.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Service Officer - Assistant Manager
Kotak Mahindra bank
01.2019 - 12.2020
- Moved to Branch Banking as a Service officer.
- Customer Service- All type of account maintenance.
- Cash, Non Cash and Deliverables like debit card cheque book etc.
- Clearing cheque processing and returned cheque data handling.
- Locker management (issuance, rent, modifications and break open).
- Assisted walk in customers with queries, requests and complaints.
- Digital banking promotions of net Banking and mobile banking, UPI etc.
- Vault and FRFC management, custodian grid and Key management.
- Different vendors data management and restoration of vouchers.
- BOD, EOD reports and knowledge of monthly verification of everything.
- ATM loading and hygiene maintenance skills.
- Fire alarm, CCTV and other hygiene maintenance of branch.
- KYC and Re-KYC knowledge of all constitutions.
- Cross selling of Bank products and third party products etc.
- Skilled in complaint management and Service quality improvement.
- Skilled in maintaining all registers, stock and inventories etc.
Education
B.Sc. Honours - Zoology
CHARUCHANDRA COLLEGE
UNIVERSITY OF CALCUTTA07-2012
Skills
- Cash handling
- Transaction processing accuracy
- Exceptional customer service
- Regulatory compliance
- Record keeping
- Complaint resolution
- Product knowledge
- Customer relationship building
- Sales and Cross-selling
Computer Training
Certificate Course in Information Technology Application of Six months from Youth Computer Training Centre, Government Of West Bengal.
Employers Details
- Kotak Mahindra bank, Service Officer – Assistant Manager, 21/01/2019 to 02/02/2020
- HDFC Bank Ltd, RRB TELLER- Assistant Manager, 07/12/2020 to 05/07/2021
- RBL BANK LTD, SERVICE DELIVERY AMBASSADOR (NON CASH) - Assistant Manager, 12/07/2021 to 02/11/2022
- IDFC FIRST BANK LTD, TELLER - Assistant Manager, 07/11/2022 to till Date
Languages
- Bengali
- English
- Hindi (only Speaking)
Extracurricular Activities
Short-Term Course on Computer Literacy Program in IBM GLOBAL SERVICES under Govt. Of West Bengal 3 year Course on Painting from Bangiya Sangeet Parishad
Hobbies and Interests
- Sports
- Reading and exploring story books
Disclaimer
I do solemnly declare that the information, mentioned above, is true to my knowledge and belief. If anything found wrong at any stage, my candidature will be summarily cancelled.
Personal Information
- Category: GENERAL
- Father's Name: PRABHAS CHANDRA TEWARY
- Mother's Name: SUKLA TEWARY
- Date of Birth: 17/05/1992
- Nationality: INDIAN
- Religion: HINDUISM
Timeline
TELLER - Assistant Manager
IDFC FIRST BANK LTD
11.2022 - Current
SERVICE DELIVERY AMBASSADOR (NON CASH) - Assistant Manager
RBL BANK LTD
07.2021 - 11.2022
RRB TELLER - Assistant Manager
HDFC Bank Ltd
12.2020 - 07.2021
Service Officer - Assistant Manager
Kotak Mahindra bank
01.2019 - 12.2020
B.Sc. Honours - Zoology
CHARUCHANDRA COLLEGE
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