Sovna Rani Mohapatra

Work History

Great Learning

07.2023 - Current

Cultivated a culture of continuous learning through the promotion of growth mindset practices.
Developed scalable e-learning solutions to accommodate geographically dispersed learners efficiently.
Championed change management initiatives, guiding employees through transitions with effective communication strategies.
Managed budgets and resources effectively, ensuring cost-efficient delivery of high-quality training programs.
Fostered collaborative learning environments by facilitating group activities and discussions.
Streamlined onboarding processes, reducing time-to-competence for new hires.
Collaborated with subject matter experts to develop engaging and relevant course content.
Delivered impactful training sessions utilizing diverse instructional techniques and multimedia tools.
Coached managers on performance management techniques to drive employee engagement and accountability.
Promoted knowledge sharing across departments, enabling cross-functional collaboration and innovation.
Enhanced employee skillsets by designing and implementing comprehensive training programs.

Mojocare

01.2023 - 06.2023

Delivered dynamic presentations at industry conferences, showcasing the company''s commitment to excellence in sales training practices.
Conducted thorough market research and analysis, incorporating findings into sales strategies and training materials for a competitive edge.
Developed a comprehensive onboarding program, ensuring new hires were quickly integrated into the team and contributing to success.
Implemented tracking systems to monitor employee progress during training sessions, adjusting approaches as needed for optimal learning outcomes.
Conducted regular assessments of sales team members, providing feedback for improved performance and growth.
Established a culture of continuous improvement by encouraging feedback from trainees on course content and delivery methods.
Enhanced sales skills of employees through personalized coaching sessions and hands-on workshops.
Mentored junior trainers, fostering their professional development and enhancing the overall quality of training delivered.

Skill Lync

08.2022 - 12.2023

Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
Maintain and monitor audit records
Agents were given real-time feedback, coaching, and training on repeated errors
Held weekly meetings/huddles with Assigned Feedback Calibration with the internal team for sync and procedure clarification
Conduct dip tests to determine agent process knowledge of the most recent upgrades and goods
Provide TNA/TNI through Quality Audits and feedback to the L&D team in order for them to design and perform refresher training Share weekly, monthly, and quarterly reports with management Review SOPs and offer input to identify process gaps and Pros/Cons
Conduct a quality workshop to explain the parameters to new employees
Maintain a knowledge base for the whole Quality Assurance Team Provide real-time feedback to agents and escalate any ZTP cases Perform RCA on all critical instances and new situations to understand the loophole and loss due to customer/business/policy breach
Assisting the Outsourcing team with quality parameters

Vedantu

12.2021 - 08.2022

Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
Championed a proactive approach to problem-solving within the team, fostering an environment of collaboration and innovation.
Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.

Byjus

02.2021 - 08.2021

Reduced production downtime by proactively identifying potential bottlenecks and developing strategies to address them efficiently.
Championed a proactive approach to problem-solving within the team, fostering an environment of collaboration and innovation.
Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
Led root cause analysis initiatives that resulted in significant reduction in recurring defects.