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Sovna Rani Mohapatra
Learning and Development Consultant
Bengaluru
Summary
Experienced in delivering world-class training to staff at all levels by designing, planning and implementing quality courses. Knowledgeable about gathering requirements, preparing materials and assessing course success. Gifted in oral and written communication and key decision making.
Overview
3
3
years of professional experience
Work History
Learning and Development Consultant
Great Learning
07.2023 - Current
- Cultivated a culture of continuous learning through the promotion of growth mindset practices.
- Developed scalable e-learning solutions to accommodate geographically dispersed learners efficiently.
- Championed change management initiatives, guiding employees through transitions with effective communication strategies.
- Managed budgets and resources effectively, ensuring cost-efficient delivery of high-quality training programs.
- Fostered collaborative learning environments by facilitating group activities and discussions.
- Streamlined onboarding processes, reducing time-to-competence for new hires.
- Collaborated with subject matter experts to develop engaging and relevant course content.
- Delivered impactful training sessions utilizing diverse instructional techniques and multimedia tools.
- Coached managers on performance management techniques to drive employee engagement and accountability.
- Promoted knowledge sharing across departments, enabling cross-functional collaboration and innovation.
- Enhanced employee skillsets by designing and implementing comprehensive training programs.
Senior Sales Trainer
Mojocare
01.2023 - 06.2023
- Delivered dynamic presentations at industry conferences, showcasing the company''s commitment to excellence in sales training practices.
- Conducted thorough market research and analysis, incorporating findings into sales strategies and training materials for a competitive edge.
- Developed a comprehensive onboarding program, ensuring new hires were quickly integrated into the team and contributing to success.
- Implemented tracking systems to monitor employee progress during training sessions, adjusting approaches as needed for optimal learning outcomes.
- Conducted regular assessments of sales team members, providing feedback for improved performance and growth.
- Established a culture of continuous improvement by encouraging feedback from trainees on course content and delivery methods.
- Enhanced sales skills of employees through personalized coaching sessions and hands-on workshops.
- Mentored junior trainers, fostering their professional development and enhancing the overall quality of training delivered.
Quality Analyst and Trainer
Skill Lync
08.2022 - 12.2023
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Maintain and monitor audit records
- Agents were given real-time feedback, coaching, and training on repeated errors
- Held weekly meetings/huddles with Assigned Feedback Calibration with the internal team for sync and procedure clarification
- Conduct dip tests to determine agent process knowledge of the most recent upgrades and goods
- Provide TNA/TNI through Quality Audits and feedback to the L&D team in order for them to design and perform refresher training Share weekly, monthly, and quarterly reports with management Review SOPs and offer input to identify process gaps and Pros/Cons
- Conduct a quality workshop to explain the parameters to new employees
- Maintain a knowledge base for the whole Quality Assurance Team Provide real-time feedback to agents and escalate any ZTP cases Perform RCA on all critical instances and new situations to understand the loophole and loss due to customer/business/policy breach
- Assisting the Outsourcing team with quality parameters
Sales Quality Analyst
Vedantu
12.2021 - 08.2022
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
- Championed a proactive approach to problem-solving within the team, fostering an environment of collaboration and innovation.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
Quality Analyst
Byjus
02.2021 - 08.2021
- Reduced production downtime by proactively identifying potential bottlenecks and developing strategies to address them efficiently.
- Championed a proactive approach to problem-solving within the team, fostering an environment of collaboration and innovation.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Education
Master of Laws - Corporate And Commercial Law
09.2021
BBA LLB - Business Law And International Law
07.2019
ISC -
05.2013
ICSE -
05.2011
Skills
Presentation Development
Diversity and Inclusion
Learning Management Systems
Curriculum Design
Soft skills training
Software
Canva
Timeline
Learning and Development Consultant - Great Learning
07.2023 - Current
Senior Sales Trainer - Mojocare
01.2023 - 06.2023
Quality Analyst and Trainer - Skill Lync
08.2022 - 12.2023
Sales Quality Analyst - Vedantu
12.2021 - 08.2022
Quality Analyst - Byjus
02.2021 - 08.2021
SOA University of Law - Master of Laws, Corporate And Commercial Law
ICFAI LAW SCHOOL - BBA LLB, Business Law And International Law
St Joseph Convent School - ISC,
St Joseph Convent School - ICSE,