Summary
Overview
Work History
Education
Skills
Websites
Academic Attainment
Professional Attainment
Personal Information
Projects
Interests
Timeline
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Sowdeep Biswas

Sowdeep Biswas

Expert in Customer Relationship Management, Account Management and Customer Success with added experience in B2B sales.
Kolkata

Summary

Results-oriented professional with over 11 years of expertise in client management, relationship building, and customer account management. Eagerly seeking a challenging opportunity to leverage my extensive experience and skills to contribute to the attainment of organizational goals, while simultaneously fostering my ongoing professional development.

Overview

13
13
years of professional experience
28
28
years of post-secondary education
3
3
Languages

Work History

Assistant Manager -Customer Relations and Success

Stylopay Private Limited
10.2020 - Current
  • Client Management
  • Kick-Off Call and training
  • MSA Execution
  • Issue and grievance handling
  • Issuer program management
  • Product testing and demo
  • MIS and reporting.

Officer - Solutions

Mjunction Services Limited
03.2019 - 10.2020
  • Tender/RFQ management
  • Response and bid submission
  • Proposal management
  • Pre-Bid meeting and query management
  • MIS and reporting.

Officer - Ocean Vessel Chartering

Mjunction Services Limited
12.2016 - 03.2019
  • Customer Relationship Management
  • Online RA bid management
  • Vendor training and management
  • Invoicing and collection
  • MIS and reporting.

Associate - Project Coordinator

Mjunction Services Limited
02.2013 - 12.2017
  • Job allocation.
  • Checking and submission.
  • Workload and workflow management.
  • TAT management.
  • Client communication and grievance/complaint management.

Direct Selling Agent (DSA)

Karur Vysya Bank
09.2012 - 02.2013
  • CASA sales
  • Para-banking (FD/RD, insurance, gold & silver)
  • Point-Of-Sale (POS) device || Sales and installation

Internship at 'The Hindu' newspaper

The Hindu Newspaper
06.2011 - 08.2011
  • Selling Annual and Bi-Annual subscription of 'Business Line'
  • New customer lead generation
  • Drop point and paper vendor management.

Education

MBA - Marketing

Punjab Technical University
04.2001 - 04.2013

Bachelor of Commerce - Accounting And Finance

Calcutta University
04.2001 - 04.2009

12th Boards - Commerce

C.I.S.C.E
04.2001 - 04.2006

10th Boards -

C.I.S.C.E
04.2001 - 04.2004

Skills

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Academic Attainment

Participated and won in Advertising Designing Campaign and Debate Competition for National Entrepreneurship Network (NEN).

Professional Attainment

  • Multi-tasked and assisted in Business Development for International Business department alongside my current job role as a Project Coordinator at mjunction services ltd.
  • Worked closely with the legal team at mjunction services limited for tender evaluation and got recognized by the Legal Head for my knack and performance in evaluating legal terms and clauses.
  • Corporate Card Program Dashboard and API solutions - Got recognized for my performance in user end testing and QA in my current organization.
  • Corporate level Business and Administrative policy preparation, implementation, and execution for my current organization.
  • Got appraised for efficient client communication and escalation management in my current organization.

Personal Information

  • Date of Birth: 05/08/88
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Projects

Analysis of Market Segmentation & Targeting Procedures of different watch brands, To determine the current scenario of the watch market for both national and international watch brands and make suggestions according to consumer preferences. Evaluation of Promotional Procedures of The Hindu, To determine and provide possible suggestions relating to the current marketing and promotional strategies practiced by The Hindu.

Interests

  • Part of a recently formed NGO.
  • Active participant in social and cultural activities.
  • Fitness enthusiast.

Timeline

Assistant Manager -Customer Relations and Success

Stylopay Private Limited
10.2020 - Current

Officer - Solutions

Mjunction Services Limited
03.2019 - 10.2020

Officer - Ocean Vessel Chartering

Mjunction Services Limited
12.2016 - 03.2019

Associate - Project Coordinator

Mjunction Services Limited
02.2013 - 12.2017

Direct Selling Agent (DSA)

Karur Vysya Bank
09.2012 - 02.2013

Internship at 'The Hindu' newspaper

The Hindu Newspaper
06.2011 - 08.2011

MBA - Marketing

Punjab Technical University
04.2001 - 04.2013

Bachelor of Commerce - Accounting And Finance

Calcutta University
04.2001 - 04.2009

12th Boards - Commerce

C.I.S.C.E
04.2001 - 04.2006

10th Boards -

C.I.S.C.E
04.2001 - 04.2004
Sowdeep BiswasExpert in Customer Relationship Management, Account Management and Customer Success with added experience in B2B sales.