Sowjanya Challa

Quality Assurance Specialist and Experienced Techno-Functional Consultant with 7 years of expertise in business process mapping, project management, and change management within the fast-paced payment processing sector. Skilled in both manual and automated testing, product backlog management and cross-functional team collaboration to enhance product quality and performance. Proven track record of driving continuous improvement in product development and testing processes while aligning technical solutions with business objectives. Demonstrates strong capabilities in implementation and change management, ensuring successful delivery of high-quality software solutions that meet client-specific needs and business goals.

• Promotion and Shining Star Performer Award in NPCI(Recognition for work done in Data Navigator team)
• Above and Beyond Award - JAS Quarter 2022 in Zeta(Recognition for work done in Notifications team)
• Above and Beyond Award - AMJ Quarter 2024 in Zeta(Recognition for work done in Observability team)

• Led quality testing efforts, including manual and automated tests, to uphold software standards.
• Developed test plans, scenarios and scripts; logged and tracked defects for resolution.
• Applied Agile methodologies for on-time delivery of secure, high-performance software.
• Solid understanding of software testing methodologies, including functional, regression, and integration testing.
• Strong communicator with an ability to bridge the gap between technical teams and non-technical stakeholders.
• Analyzed client business requirements and designed tailored solutions, preparing presentations and demos for key client stakeholders.
• Created and maintained detailed test documentation for traceability and compliance.
• Managed client expectations and led the change management process, helping clients adjust to new systems and processes.
• Actively involved in mentoring and training junior team members, contributing to knowledge-sharing sessions on Agile best practices.
• Demonstrated expertise in payment systems, including POS, ECOM and payment switching.
• Proficient in Core Acquiring processes, merchant/terminal management and settlements.
• Handled files for payment schemes like VISA, MasterCard, and regional networks.
• Collaborated with Scrum Masters and Technical Leads to refine product backlogs, aligning projects with business objectives and user requirements.
• Actively implemented sprint plannings and backlog refinement sessions, leading to increased sprint efficiency and clear deliverables.
• Utilized Jira for efficient test management and defect tracking.
• Adapted to both Agile and Waterfall methodologies based on project needs.
• Developed comprehensive user manuals and product documentation to ensure clear user guidance and successful product adoption.
• Led initiatives for continuous product improvements and streamlined operational practices, enhancing overall product health and team efficiency.
• Provided work estimations and facilitated effective sprint planning, managing the scope and expectations for product features.
• Worked under the supervision of the Engineering Manager, ensuring alignment with the overall project vision and strategy.