Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Additional Information
Personal Information
Timeline
Generic
Sowjanya L

Sowjanya L

IT Manager
Mumbai,MH

Summary

Highly communicative professional with a background of collaborating with clients in order to guide them throughout the process and ensure their satisfaction with the end product while delivering customized, client-driven solutions that improve day to day operations. Talented performer with nearly 10 years of monitoring the functions of equipment and training end users. Considered a team player with exemplary multitasking skills. Visionary professional considered a subject matter expert with different applications. Confident Application Support Specialist with exemplary expertise in providing direction during software programming. Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Manager

IndusInd Bank
Mumbai, MH
02.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Deputy Manager

Kotak Mahindra Bank
08.2022 - Current
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Used BMC Remedy to track, maintain and update trouble tickets.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Prepared in-depth reports for each project managed and updated documentation as changes occurred.
  • Provided support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Provided training to end users on new and updated systems and software.
  • Developed and maintained effective client communications to guarantee client satisfaction.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Involved in all testing procedures and wrote test cases and scenarios for development process.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Effectively adhered to project due dates through proper time and resource management.
  • Handling Projects

Technical Lead

Ujjivan Small Finance Bank
05.2018 - 08.2022
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Prepared in-depth reports for each project managed and updated documentation as changes occurred.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Provided training to end users on new and updated systems and software.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Worked on reported errors and bugs on newly released software and deployment of release fixes.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.

System Administrator

Mysore Sales International LTD
05.2017 - 05.2018
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Completed reports detailing network and systems performance and downtime issues.
  • Monitoring: Monitoring bpbi software application
    Support: Supporting end user by taking remote and guiding
    System check:
    Installing antivirus and other application in user system
    Problem
    Management: Analyzing the issue and fixing it
    Key Highlight: Work under project of PradanMantriJanaushada
    Kendra.

Education

Master of Science - Computer Applications

BMS College Of Engineering
Bangalore ,KA,IND
06.2015

Bachelor of Science - Computer Applications

National Degree Collage
Bangalore ,KA,IND
07.2012

Skills

  • System Performance Assessment
  • Training Materials Development
  • Customer Service Support
  • Attention to Detail
  • Organizational Skills
  • Documentation Development
  • User Training
  • Database Management
  • Problem Solving
  • Microsoft ASPNET
  • Adobe Creative Cloud
  • Friendly and Patient
  • SQL
  • Testing Activities
  • Tech Support
  • Team Support
  • Technical Project Management

Accomplishments

  • Word Press Master 2021
  • Awarded Best Performance 2021

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
kannada
Advanced (C1)

Hobbies

• Bike Riding
• Long drive
• Learning music
• Play badminton
• Play cricket

Additional Information

Call :+919845337390

Whatsapp :+971505497083

Personal Information

Name : Sowjanya L

Father Name : Lokesh S

Mother Name : Kalpana Lokesh

Marital Status : Single

Nationality : Indian

DOB :01-08-1989

Timeline

Manager

IndusInd Bank
02.2024 - Current

Deputy Manager

Kotak Mahindra Bank
08.2022 - Current

Technical Lead

Ujjivan Small Finance Bank
05.2018 - 08.2022

System Administrator

Mysore Sales International LTD
05.2017 - 05.2018

Master of Science - Computer Applications

BMS College Of Engineering

Bachelor of Science - Computer Applications

National Degree Collage

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Sowjanya LIT Manager