Hospitals Software
Sowjanya Reddy
Manager Operations
Hyderabad
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Senior Manager Operations
Zoi Hospitals
07.2023 - Current
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Provided strong leadership to enhance team productivity and morale.
- Established team priorities, maintained schedules and monitored performance.
- Produced staffing matrix to provide adequate coverage of department.
- Evaluated hiring, firing, and promotions requests.
- Examined quarterly financials to determine business operating capacity.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Defined clear targets and objectives and communicated to other team members.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Increased efficiency in billing processes by implementing automated routine tasks.
- Supported financial director with special projects and additional job duties.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Complied with established internal controls and policies.
- Provided ongoing professional development opportunities for staff members through workshops, seminars, and mentoring programs.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Reported misconduct, wrongdoing, maladministration
Manager of Operations
Yashoda Hospital
08.2022 - 06.2023
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Partnered with vendors and suppliers to effectively manage and budget.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Center Head
UCCHVAS NEURO REHABILITATION CENTER
09.2018 - 07.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated fundraising efforts for program expansion, securing additional resources necessary for growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular staff meetings to obtain feedback on important issues.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented comprehensive safety measures to create a secure working environment for both employees and clients.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated a positive learning environment by fostering collaboration among staff members and promoting professional development opportunities.
- Increased customer satisfaction through exceptional service delivery and timely resolution of issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
Radiology Imaging & Cardiology Imaging and Cardiology Manager
CARE Hospital
12.2007 - 11.2017
- Established team priorities, maintained schedules and monitored performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Accomplished multiple tasks within established timeframes.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Secondary School Education -
ZPHS, Proddatur Cuddapah District AP
Board of Intermediate -
Sri Veerabhadra Jr. College, Proddatur Cuddapah District AP
Bachelor of Science -
Sri Venkateswara University - Tirupathi Chittoor District
PG Diploma - Hospital Administration
Osmania University - Hyderabad
PG Diploma - Clinical Research
Aravinda Bio- Hyderabad
HyderabadHealthcare Operations Management - Technique & Applications
IIHMR University - Jaipur
Post Graduate Certificate Programme - Senior Management
Indian Institute of Management - Nagpur (IIM-Nagpur)
Skills
Conflict Management
Billing Management
Budget Management
MS Office (Word, Excel, PowerPoint & Outlook)
Process Improvement
Performance Evaluations
Schedule Management
Reporting management
Performance reviewing
Scheduling and Coordinating
Conferences
- National Conference of Association of Healthcare and Hospital Administration 2009
- UNNATI Leadership Training Programme - Feb-2020
- UNNATI Management Training Programme - June- 2021
Accomplishments
- Supervised team of 25 staff members.
- Collaborated with team of 9 in the development of MEDIC Trial (Multicenter Evaluation of Coronary Dual Source Ct Angiography in Patient with Intermediate Risk of Coronary Artery Stenosis)
- Collaborated with team of 7 in the development of ICARUS Trial (Iodine Content for Diagnostic ACCURACY and Patient Comfort for Individuals Undergoing Cardiac CT Scanning)
- Collaborated with team of 3 in the development of Big Picture Trial (to determine the total plaque severity and composition of patients undergoing Cardiac CT who do not have any previous history of CVD)
- Collaborated with team of 11 in the development of CONSERVE Trial (Coronary Computed Tomographic Angiography for Selective Cardiac Cauterization)
- Collaborated with team of 7 in the development of ISCHEMIA Trial (Internal Study of Comparative Health Effectiveness with Medical and Invasive Approaches)
- Achieved Best employee of the year in Care Hospitals (2011) by completing all my duties with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Rehabilitation Software
Certification
UNNATI Leadership Training Programme
Timeline
Senior Manager Operations
Zoi Hospitals
07.2023 - Current
Manager of Operations
Yashoda Hospital
08.2022 - 06.2023
UNNATI Management Training Programme
06-2021
UNNATI Leadership Training Programme
02-2020
Center Head
UCCHVAS NEURO REHABILITATION CENTER
09.2018 - 07.2022
Radiology Imaging & Cardiology Imaging and Cardiology Manager
CARE Hospital
12.2007 - 11.2017
Secondary School Education -
ZPHS, Proddatur Cuddapah District AP
Board of Intermediate -
Sri Veerabhadra Jr. College, Proddatur Cuddapah District AP
Bachelor of Science -
Sri Venkateswara University - Tirupathi Chittoor District
PG Diploma - Hospital Administration
Osmania University - Hyderabad
PG Diploma - Clinical Research
Aravinda Bio- Hyderabad
Healthcare Operations Management - Technique & Applications
IIHMR University - Jaipur
Post Graduate Certificate Programme - Senior Management
Indian Institute of Management - Nagpur (IIM-Nagpur)