Sowjith Valsalan
Summary
To work in a reputed organization to enhance the technical and industrial skills acquired and use them to have a vertical growth and at the same time to learn and develop the skills to match the needs and necessity of the organization.
Overview
17
17
years of professional experience
Work History
Project Manager
NatWest Group
Chennai
01.2022 - Current
- Manage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure
- Utilize corporate and industry standard project management tools and techniques to effectively manage projects
- Assist with establishment and maintenance of corporate project management methodology and other department procedures
- Maintain detailed project documentation including meeting minutes, action items, issues lists and risk management plans
- Provide leadership and effectively communicate project status to all stakeholders, may include written executive summaries
- Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks.
Service Delivery Manager
Cognizant Technology Solutions
Chennai
01.2008 - 01.2022
- Leading a team of resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service level agreement
- Working with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
- Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
- Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
- Responsible for financial management, reporting and optimizing processes
- Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
- Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams
- Coordinating the efforts of internal stakeholders and Service Providers to support the change management process
- Working collaboratively with internal stakeholders (other IT areas, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for applicable Service Areas
- Ensuring all the SLA are met as per the SOW agreement
- Finding opportunities for CSI, Left Shift and Automation
- Hosting client level Monthly and Weekly Operations meetings
- Participating in business requirements and functional requirements gathering, which involves a review of existing systems configurations and operating methodologies as well as understanding evolving business needs.
Skills
- Project Management
- Service Delivery Management
- Operations Support
- Client Relationship Management
- Customer Engagement
- ITIL
- ITSM
- SAFe Certified
- Service Desk Management
Passportvisadetails
M3049925, 10/19/24, B1
Education and Certifications
- Bachelor of Engineering in Computer Science
- ITIL Foundation certificate in IT Service Management: ITIL/MY792441
- SAFe - Lean Portfolio Management Course (6.0): CERTIFICATE ID: 95074556-4851
Personal Information
- Father's Name: V.Valsalan
- Date of Birth: 07/09/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Tamil
- Hindi
- Malayalam
Disclaimer
I hereby admit that the details furnished above are true to the best of my knowledge.
Timeline
Project Manager
NatWest Group
01.2022 - Current
Service Delivery Manager
Cognizant Technology Solutions
01.2008 - 01.2022
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