Ramachandradurai Radhakrishnan

• Seasoned Technical Lead with over 10 years of experience in testing global projects across diverse geographies within fast-paced MNC environments.

• Proficient in understanding end-customer needs and value chains to drive processes ensuring flawless customer experiences.

• Skilled in employing tact and diplomacy to maintain cooperative relationships with internal and external stakeholders, facilitating effective communication between technical and non-technical teams.

• Expertise in engaging with internal stakeholders at the onset of the software testing lifecycle (STLC) to gather business requirements and contribute to Business Requirements Documents (BRDs) before sign-off.

• Creative Test Lead adept at employing innovative approaches, including artificial intelligence and focus groups, to identify and rectify flaws in software and hardware solutions.

• Demonstrated ability to track down flaws through rigorous automated and manual diagnostic protocols, ensuring product quality and optimization.

• Azure Devops
• SQL Server / Oracle
• SOAP UI
• Salesforce
• VEEVA CRM
• Hp AML/ Proton
• JIRA
• SnowFlake

• Azure Devops
• SQL Server
• Oracle
• JIRA
• VEEVA CRM
• HP AML
• Salesforce
• Snowflake
• SOAP UI

• Reviewed and analyzed business requirements and IT design documents to develop comprehensive test plans, incorporating various test cases for assigned modules/projects.
• Crafted Test Plans integrating Performance Testing Objectives, Testing Environment, User Profiles, and Risks, ensuring thorough coverage of test scenarios and effective use of tools.
• Led User Acceptance Testing (UAT) to validate software functionality, usability, and alignment with end-user needs, creating detailed test plans, scenarios, and test cases.
• Collaborated closely with cross-functional teams, including developers, business analysts, and stakeholders, to identify and resolve issues, ensuring a smooth testing process.
• Independently analyzed issues, recommended software changes, and generated detailed bug reports, maintaining ownership of test cases and results throughout the Software Development Life Cycle (SDLC).
• Prepared Requirement Traceability Matrix (RTM) post-test plan completion, facilitating seamless tracking and alignment of test cases with project requirements.
• Effectively utilized proton tool Issue Tracker for Defect Reporting and Tracking, ensuring transparent communication and resolution of issues.
• Orchestrated the Test Plan setup, test script creation, and Release notes generation in ALM, along with meticulous execution and result recording, facilitating efficient test cycle management.
• Collaborated closely with Product Managers, Development Leads, Documentation Writers, and other project stakeholders to ensure alignment of testing efforts with project objectives.
• Employed Structured Query Language (SQL) queries for data verification and backend testing against SQL databases, ensuring proper data population and system functionality.
• Worked in close collaboration with development and system operations teams to ensure functional and performance requirements were met throughout the testing process.
• Maintained organization and clarity within the testing process by organizing test plans, executing test cases, and recording results meticulously in ALM, ensuring efficient test cycle management.

VEEVA CRM

Project Overview

• Spearheaded as a Technical Test Lead in the implementation of Veeva CRM, a cutting-edge customer relationship management solution tailored for the pharmaceutical industry.
• Collaborated closely with stakeholders to understand their unique business requirements and objectives, ensuring the successful customization and deployment of Veeva CRM.
• Leveraged Veeva CRM's advanced functionalities to streamline sales, marketing, and customer engagement processes, ultimately enhancing operational efficiency and driving revenue growth for the client.

Key Responsibilities

• Led the testing efforts for the implementation of Veeva CRM solution for Biocon, NOVARTIS, a leading Pharma company.
• Collaborated closely with stakeholders including business analysts, developers, and project managers to understand project requirements and timelines.
• Developed comprehensive test plans, test cases, and test scenarios tailored to the specific functionalities of Veeva CRM.
• Managed a team of testers, providing guidance, support, and mentoring to ensure adherence to project timelines and quality standards.
• Conducted regular meetings with the project team to review progress, identify issues, and implement corrective actions as needed.
• Coordinated with the development team to prioritize and resolve defects identified during testing phases.
• Communicated effectively with clients to provide updates on testing progress, discuss issues, and address concerns.
• Successfully completed testing cycles within scheduled timelines, ensuring a smooth transition to the production environment.
• Contributed to post-implementation activities such as user training and support to facilitate the adoption of Veeva CRM by end-users.
• Received positive feedback from clients for delivering high-quality testing services and contributing to the successful implementation of Veeva CRM.

TLM - Transaction Life Cycle Management

Project Overview

• Led as a Senior Test Engineer in the implementation of Smart Stream's Transaction Lifecycle Management (TLM®) tool, aimed at addressing operational processing challenges within financial institutions.
• Utilized Smart Stream's TLM reconciliation software solutions to enhance visibility and control over cash and securities reconciliation processes through automation.
• Facilitated rapid on-boarding of reconciliations while ensuring accuracy of match results, leading to more efficient and cost-effective operations.

Key Responsibilities

• Reviewed business requirements and IT design documents to understand project scope and objectives, facilitating the preparation of comprehensive test plans and test cases for all assigned modules/projects.
• Created and reviewed test requirements, test plans, and test strategy documents, ensuring alignment with performance testing objectives, testing environment, and user profiles.
• Developed and executed user acceptance testing (UAT) plans, scenarios, and test cases to validate software functionality, usability, and compatibility with end-user needs.
• Collaborated with stakeholders to incorporate performance testing objectives, risks, test scenarios, and schedules into test plans, ensuring thorough testing coverage.
• Presented test results and analysis to project stakeholders, facilitating informed decision-making and driving continuous improvement in software quality and performance.