Ezhil Karthika V

• Developed course curriculum, lesson plans and supplemental materials to support student success.
• Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
• Designed and administered assessments to evaluate student progress and comprehension.
• Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.

Client: Omron Global
Project: Omron PO Generator
Role: Software Test Engineer

• Reviewed and evaluated project requirements for testability and clarity.
• Participated in Agile/Scrum sprints to support timely and organized software releases.
• Performed functional and compatibility testing of new features and updates.
• Recommended usability improvements and reported issues to the development team.
• Documented testing procedures for future QA cycles and developer reference.
• Identified, reported, and tracked bugs; validated fixes and ensured issue resolution.
• Collaborated with developers by offering QA insights to improve product quality.

• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Completed human resource operational requirements by scheduling and assigning employees.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Hired employees and initiated new hire paperwork process.
• Promptly corresponded with applicants and coordinated and conducted interviews.

• Worked as part of the operations team for Store2k, an online grocery platform powered by Shopify, integrating order tracking through OptimoRoute.
• Took ownership of end-to-end customer communication through calls and emails, ensuring timely resolution of inquiries and concerns while delivering outstanding customer service.
• Handled inventory and order management by maintaining refund records, generating purchase orders (POs), and consolidating customer orders for packaging and delivery using Shopify.
• Played an active role in website management, including product listing, image and price updates, content creation, and performance testing to ensure a seamless shopping experience.
• Generated regular sales reports (weekly, monthly, and yearly) to support business insights and decision-making.
• Contributed to team development by training members on new products and services during promotional campaigns.
• Proactively understood and analyzed customer needs to recommend relevant products, strengthening engagement and driving customer satisfaction.