Sowmini S S
Summary
As a proactive Senior Analyst in data with over three years of product management experience within small startup environments, specialized in driving the entire product development lifecycle from conception to delivery. I have a track record of effectively improving business operations to support corporate growth and boost revenue. Collaborative and communicative approach enables me to leverage data insights effectively for informed decision-making and innovation within teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Analyst Data
Mass Mutual Financial
05.2022 - Current
- Enhanced business intelligence capabilities with the development of advanced analytical models and forecasting tools.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Developed and maintained data warehouses and data marts to support business operations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Designed and developed data pipelines to acquire, clean and process data.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Operations Executive
Infosys
07.2021 - 04.2022
- Collaborated within a 24/7 team, responsible for monitoring, reporting and timely resolution of incidents and tickets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Be highly responsive with strong sense of email communication, urgency and excellent follow-up skills.
- Maintained 100% SLA compliance for high-priority jobs, ensuring uninterrupted service delivery and client satisfaction throughout my tenure.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
Operations Executive Trainee
Infosys
01.2021 - 05.2021
- As an operational executive trainee, I developed practical skills in Python scripting, Linux Shell scripting and gained experience working with SQL and relational database management systems (RDBMS).
- I achieved success in completing foundational assessments as part of my training.
Education
Bachelor of Science - Information Technology
KG College of Arts And Science
Coimbatore, India05.2020
Skills
- Python
- SQL and Databases
- ETL processes
- Linux Shell Scripting
- Advanced Excel
- Power BI
- Data Warehousing
Certification
- AWS Cloud Practioner
- Linux Shell Scripting
- Power BI
Soft Skills
- Communication
- Teamwork
- Time Management
- Adaptability
- Decision Making
- Problem Solving
Hobbies
- Art
- Photography
- Traveling
Timeline
Senior Analyst Data
Mass Mutual Financial
05.2022 - Current
Operations Executive
Infosys
07.2021 - 04.2022
Operations Executive Trainee
Infosys
01.2021 - 05.2021
Bachelor of Science - Information Technology
KG College of Arts And Science
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