Summary
Overview
Work History
Education
Skills
Career Objective
Languages
Timeline
Generic

Sowmiya R

Chennai

Summary

Customer-focused and highly organized professional with 4+ years of experience in customer service, documentation, and process coordination. Skilled in validating customer information, handling case-based workflows, and ensuring resolution of client queries in alignment with SLAs. Open to learn knowledge of cash management and payment systems to support global banking operations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Groupon Shared Services Private Ltd
Chennai
07.2022 - 07.2024
  • Delivered support via email for international clients, ensuring issue resolution.
  • Accurately documented customer cases and followed internal workflows to track inquiries and escalations.
  • Maintained high quality in communication, resulting in improved customer satisfaction and minimal errors.
  • Provided support during customer onboarding and collaborated with peers to improve service delivery.
    Tools Used: Salesforce, Zendesk
    Skills Gained: Documentation | Problem Solving | Case Handling | Communication

Online Support & Engagement Associate

Self-Employed
Chennai
09.2021 - 06.2022
  • Interacted with customers through social platforms, assisting with pre-sales questions and service-related concerns.
  • Maintained structured follow-ups and documented issues for further resolution when needed.
    Skills Gained: Online Customer Support | Query Resolution

Process Associate 1

Xome India Services Pvt. Ltd
Chennai
03.2020 - 08.2021
  • Worked on Title 365 process, improving workflow consistency and productivity.
  • Used SOFTPRO, XOME, and Attest 360 for data entry, signing, verification and loan document processing.
  • Worked via Zendesk ticketing system, solving queries quickly and accurately.
  • Regularly achieved top performance rankings for speed and accuracy.

Tools Used: Zendesk | XOME WEB | SOFTPRO | Title 365

Skills Gained : Verification | Data Entry | Documentation | Signings

Education

Master Of Science - Business Analytics

Manipal Academy of Higher Education (Distance Learning)
Online Education

Bachelor Of Commerce - Commerce

SRM University
Chennai
04.2019

Skills

  • Microsoft Excel
  • Written Communication & Email Etiquette
  • Internal Process Adherence
  • Customer-Centric Support
  • CRM Tools (Salesforce, Zendesk)
  • Attention to Detail & Escalation Tracking

Career Objective

Detail-oriented and motivated professional seeking an opportunity as Senior Analyst Societe Generale Global Solution Centre.

Eager to apply my customer support and document verification background in a dynamic global operations team, supporting seamless issue resolution through structured workflows.

Languages

English
Tamil
Telugu
Hindi

Timeline

Customer Service Representative

Groupon Shared Services Private Ltd
07.2022 - 07.2024

Online Support & Engagement Associate

Self-Employed
09.2021 - 06.2022

Process Associate 1

Xome India Services Pvt. Ltd
03.2020 - 08.2021

Master Of Science - Business Analytics

Manipal Academy of Higher Education (Distance Learning)

Bachelor Of Commerce - Commerce

SRM University
Sowmiya R