Summary
Overview
Work History
Education
Skills
Awards
Personal Details
Timeline
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Sowmiya Ravi

Sowmiya Ravi

Customer Service Advisor
Chennai,TamilNadu

Summary

Dynamic Customer Service Advisor with a proven track record at IRIS KPO Resourcing, enhancing customer satisfaction through effective problem-solving and quality assurance. Skilled in training and mentoring, I foster collaborative environments while achieving high first-call resolution rates. Adept at managing client relationships, I bring both sales proficiency and empathy to every interaction.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Service Advisor

IRIS KPO Resourcing
Chennai
01.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Handled Live Inbound-calls and Out-bound calls, Live chat and Email support for Accountants and Bookkeeper to resolve the software related Queries.
  • Providing support for software subscriptions and cancellations at any moment.
  • Guided in software installation, troubleshooting the browser and network related issues.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.

Sales Executive(Medical Billing)

Reliance General Insurance
01.2021 - 12.2021
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Executive

Star Health and Allied Private Limited
07.2020 - 12.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Telecom Voice Process

KFC
04.2018 - 07.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

B.com(general) - A Bachelor of Commerce

Little Holy Angel’s Matric.Hr.Sec School
Chennai
06.2015 - 04.2018

Skills

Sales proficiency

product and service support

Background inArea

Quality assurance

Customer Relations

Receiving support

Training and mentoring

Schedule Management

Awards

Awarded as a Best caller of the month in Star Health and Allied.

Awarded as a top 3 best performer of the Quarter in Reliance General Pvt Ltd..

Achievement in WOW Quality score of 100% in IRIS Kpo Resources

Received a Top caller Impact Award in IRIS Kpo Resources

Personal Details

Married

Timeline

Customer Service Advisor

IRIS KPO Resourcing
01.2022 - Current

Sales Executive(Medical Billing)

Reliance General Insurance
01.2021 - 12.2021

Executive

Star Health and Allied Private Limited
07.2020 - 12.2020

Telecom Voice Process

KFC
04.2018 - 07.2020

B.com(general) - A Bachelor of Commerce

Little Holy Angel’s Matric.Hr.Sec School
06.2015 - 04.2018

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