SOWMIYA SAMPATH
Greater Sudbury
Summary
Results-driven business professional prepared to excel in a senior development role. Leveraged extensive industry knowledge to build strategic partnerships and expand market presence. Known for fostering team collaboration and delivering measurable outcomes in dynamic environments. Skilled in market analysis, relationship management, and adaptable to evolving business needs.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Shift Supervisor
Starbucks
Sudbury, ON
06.2024 - Current
- Foster a positive team environment through effective communication and collaboration with colleagues.
- Maintain a calm and efficient work environment during high-volume periods, ensuring smooth store operations and setting a positive example for the team.
- Handle customer complaints professionally, resolving issues promptly to enhance satisfaction and build customer loyalty.
- Deliver exceptional customer service, engaging with customers and responding promptly to their needs.
- Support new hire training, sharing expertise in product knowledge, customer service, and operational procedures while providing constructive feedback.
- Oversee store operations during shifts, ensuring the efficient execution of opening and closing duties.
- Proactively assess customer and store needs, adjusting operations as necessary to improve efficiency.
- Manage cash handling and financial accuracy, including counting tills, managing safe locker funds, and enforcing security protocols.
- Monitor and enforce cash management procedures, ensuring compliance with company policies.
- Communicate effectively with management and team members, ensuring smooth day-to-day operations and a welcoming environment for customers.
- Cultivate a supportive learning atmosphere by delivering clear, timely, and constructive feedback to team members, ensuring operational excellence and continuous team improvement.
Barista
Starbucks
Sudbury, ON
06.2023 - 06.2024
- Delivered outstanding customer service, ensuring every customer had a pleasant and unique visit.
- Carefully made and delivered high-quality drinks while following customer preferences and company standards.
- Kept the workplace tidy and organized while making sure that safety and health regulations were followed.
- Oversaw point-of-sale and cash handling operations, processing transactions precisely to minimize errors.
- Developed excellent time management and multitasking abilities, effectively balancing back-of-house and front-of-house duties.
- Professionally handled consumer concerns and inquiries, addressing problems quickly to increase consumer satisfaction and loyalty.
- Assisted with training new team members by sharing my understanding of customer service, product preparation, and store operations.
- Collaborated with teammates to keep things operating smoothly and foster a positive work environment.
- Stayed up to date with menu offerings and promotions, making recommendations to customers to enhance their experience.
- Demonstrated adaptability by effectively handling times of high volume without compromising service quality.
Internship Student
Modern Signs
Sudbury, ON
01.2024 - 02.2024
- Acquired expertise in creating a new product launch strategy that takes supplier and client viewpoints into account.
- Enhanced the ability to effectively communicate to management the company's budget and product strategy.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Delivered high-quality work consistently, demonstrating a strong work ethic and dedication to the internship program.
- Received positive feedback from the manager, reflecting a strong commitment to personal growth and development throughout the internship program.
- Delivered high-quality work consistently, demonstrating a strong work ethic and dedication to the internship program.
Senior Business Development Associate
BYJU'S
Chennai
04.2022 - 01.2023
- As an individual contributor, closed sales in all different channels of the sales modules, like the DS module, IS module, and DA calling.
- Generated leads and revenue from multiple sales channels, collaborating with the marketing and post-sales teams to drive regional growth.
- Ensured customer retention and satisfaction with the service and functioning.
- Provided constant revenue to the organisation in the new significant campaign called Byjus Tuition Centre.
- Generated a revenue of 1.2Cr in 18 months and gained exposure in B2B and B2C forms of commercial transactions.
- Awarded as Best Conversion BDA for completing 250% revenue target with 7 sales in a single week.
- Proven ability to sell over the call, in person and in developing strong client relationships.
- Got selected and worked as a Pilot Business Development Associate in Regional Pre-Sales Super Qualified campaign on the city level and successfully achieved the conversion and revenue target.
- Responsible for assessing client needs and identifying solutions, and regularly met all established sales goals and frequently exceeded monthly sales goals.
- Mentored junior team members, fostering professional growth and strengthening the business development department's capabilities.
Business Development Associate
BYJU'S
Chennai
02.2021 - 04.2022
- Successfully handled sales in various verticals, including K3, K9, and K12, along with specialised campaigns such as inbound and school campaigns.
- Developed strong client relationships and consistently exceeded monthly sales goals.
- Regularly reported progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth.
- Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
- Increased sales with the execution of the full sales cycle processing from initial lead processing through conversion and closing.
Education
Post-Graduate Certificate - Project Management
Cambrian College
Greater Sudbury, ON 05.2024 - 12.2024
Post-Graduate Certificate - International Business Management
Cambrian College
Greater Sudbury, ON 05.2023 - 02.2024
Bachelor of Engineering - Civil Engineering
Rajalakshmi Engineering College
Chennai 08.2015 - 05.2019
Skills
Project Planning & Execution
Timeline
Shift Supervisor
Starbucks
06.2024 - Current
Post-Graduate Certificate - Project Management
Cambrian College
05.2024 - 12.2024
Internship Student
Modern Signs
01.2024 - 02.2024
Barista
Starbucks
06.2023 - 06.2024
Post-Graduate Certificate - International Business Management
Cambrian College
05.2023 - 02.2024
Senior Business Development Associate
BYJU'S
04.2022 - 01.2023
Business Development Associate
BYJU'S
02.2021 - 04.2022
Bachelor of Engineering - Civil Engineering
Rajalakshmi Engineering College
08.2015 - 05.2019
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