Sowmmya Subramani
Banking Operations
Chennai
Summary
Insightful Manager with 12 years of experience in trade operations and banking holding a CDCS certification . Directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Standard Chartered Bank
Chennai
2023.03 - Current
- Audited regulatory, procedural and customs activities every month.
- Handling the team of 5 members and ensured the team are being utilized to the optimum level.
- Ensured to have the proper on-going training for all staffs and their motivational level are always kept high.
- Winning business though service and easy to bank proposition.
- Successfully migrated and implemented 17 new trade markets in african region and monitored KPIs for performance optimization.
- Maintained full compliance with trade laws and regulations by tracking changing conditions.
- Worked with clients and finance companies to find optimal solutions for financing.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Prepared contracts and related documentation according to strict standards.
- Regular meetings with stakeholders to understand goals and recommend solutions to fit specific needs.
- Led implementation of trade best practices for finance and trade operations.
- Created and implemented strategic trading approaches.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Associate Manager
Standard Chartered Bank
Chennai
2021.03 - 2023.03
- Oversaw training and onboarding process for all newly hired employees within trade department.
- Coordinated resources from stakeholders and mapped out project deliverables.
- Mentored and supported 12 employees in trade department to create strong workplace culture.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified risk areas on continuous basis and eliminated them.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Team Leader
Standard Chartered Bank
Chennai
2017.03 - 2021.03
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior Officer
Standard Chartered Bank
Chennai
2014.06 - 2017.03
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented and developed operational standards, policies and procedures.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Produced staffing matrix to provide adequate coverage of department.
- Provided strong leadership to enhance team productivity and morale.
Officer
The Royal Bank Of Scotland
Chennai
2010.05 - 2014.06
Education
Master Of Business Administration - Finance And Human Resource
St Mary's School.of Management Studies
Chennai 2008.06 - 2010.05
Bachelor Of Business Administration - Business Administration And Management
Kumararani Meena Muthiah College of Arts And Science
Chennai 2005.03 - 2008.03
Skills
Strategic planning
Staff Management
Key Performance Indicators
Business Development
Coaching and mentoring
Job inspections
Financial Management
Project Management
Business administration
Operations management
Improvement initiatives
Policies and procedures
Courage and action oriented
Accomplishments
- Achieved 100 pct result by completing the migration of 17 African markets with accuracy and efficiency.
- Supported the management in handling team of 14 staff members and handling 5 direct reportees.
- Initiations and Successful implementation of the pricing project for overall of 30 clients in east amd west african regions.
Timeline
Manager
Standard Chartered Bank
2023.03 - Current
Associate Manager
Standard Chartered Bank
2021.03 - 2023.03
Team Leader
Standard Chartered Bank
2017.03 - 2021.03
Senior Officer
Standard Chartered Bank
2014.06 - 2017.03
Officer
The Royal Bank Of Scotland
2010.05 - 2014.06
Master Of Business Administration - Finance And Human Resource
St Mary's School.of Management Studies
2008.06 - 2010.05
Bachelor Of Business Administration - Business Administration And Management
Kumararani Meena Muthiah College of Arts And Science
2005.03 - 2008.03