Sowmya Banerjee
Hyderabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Centre Director
Founding Year Learning Solutions Pvt Limited
11.2018 - Current
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed strong community relationships to support center programs and initiatives.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Kept facility in compliance with all applicable standards and laws.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Fostered caring and safe environment for children and parents.
- Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
- Managed center budget for optimal resource allocation and financial stability.
Business Head
Access People Solution
08.2014 - 12.2014
- Negotiated favorable contracts with vendors, reducing operational costs and fostering long-term partnerships.
- Applied expertise in strategic planning that allowed us to outpace our competition in terms of market share growth or profitability.
- Collaborated with stakeholders to define goals, align objectives, and ensure overall company success.
- Established and managed monthly, quarterly and yearly sales plans.
Manager Sales
Adecco
07.2010 - 07.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Head Corporate Sales
Medimanage
05.2009 - 07.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manager -Group Business
Max Newyork Life Insurance Company
02.2008 - 05.2009
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Area Sale Manager
Hewlett-Packard Company
09.2004 - 09.2007
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Led sales region to increase sales and boost team morale.
Customer Service Representative
Accenture Services Private
09.2003 - 09.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Genisys Software
02.2003 - 08.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
BBA -
Skills
- Team development
- Emergency response
- Program management
- Vendor relations
- Volunteer recruitment
- Partnership building
- Business promotions
- Teamwork and collaboration
- Problem-solving
- Customer service
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Decision-making
- Staff training/development
- Operations management
- Employee relations
- Sales strategies
- Customer retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Centre Director - Founding Year Learning Solutions Pvt Limited
11.2018 - Current
Business Head - Access People Solution
08.2014 - 12.2014
Manager Sales - Adecco
07.2010 - 07.2014
Head Corporate Sales - Medimanage
05.2009 - 07.2010
Manager -Group Business - Max Newyork Life Insurance Company
02.2008 - 05.2009
Area Sale Manager - Hewlett-Packard Company
09.2004 - 09.2007
Customer Service Representative - Accenture Services Private
09.2003 - 09.2004
Customer Service Representative - Genisys Software
02.2003 - 08.2003
Sikkim Manipal University - BBA,
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