Summary
Overview
Work History
Education
Skills
Linguistic Abilities
Phone
Additional Qualifications
Certification
Timeline
Generic

Sowmya Bhaskar

Manager Payroll QA
Mangalore

Summary

Experienced in team leadership, strategic planning, and operational management. Proven ability to drive project success through effective communication and organizational skills. Demonstrated track record of fostering productive work environments and consistently achieving set goals.

Overview

9
9
years of professional experience
3
3
Certifications
5
5
Languages

Work History

Manager Payroll QA

Empower
05.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Allocated tasks and set clear performance targets to ensure optimal team utilization and productivity.
  • Conducted regular team meetings to communicate updates, share feedback, and align on goals.
  • Identified skill gaps and delivered targeted training programs for new hires and existing team members.
  • Provided on-floor support to resolve process-related queries and uphold quality standards.
  • Addressed and resolved team grievances to maintain a positive and productive work environment.
  • Oversaw end-to-end performance management, including periodic one-on-one feedback and formal appraisals.
  • Implemented Performance-Based Plans (PBPs) for consistent low performers to drive improvement.
  • Reviewed and updated Standard Operating Procedures (SOPs) to reflect evolving business needs.
  • Ensured compliance with defined Service Level Agreements (SLAs) related to quality, productivity, and timeliness.

Team Lead Conversion QA

Empower Retirement
05.2022 - 04.2024
  • Responsible for execution of onboarding plan and associated activities supporting custody client's
  • Supports conversion and De-conversion of clients and expansion of existing relationships.
  • Background in complex fund structures and investment types.
  • Handling new client enquiries Dealing with and resolving problems and issues which arise.
  • Accurate processing and transfer of plan Assets from prior Record Keeper
  • Allocate funds for Customers investment as per instruction
  • Contacting onshore partners for any issues relating to client and providing resolution within the timeframe provided.
  • Comprehensive and demonstrated knowledge of overall process and our operating model.
  • Checking the participants account and if the funds in investment elections are exchanged, correcting the participants account and calculating earnings as per current investments of the participant.
  • Preparing a procedure documents and working towards to building deep domain and product knowledge
  • Monitoring & reporting on standards & performance targets. Arranging & sharing weekly team meetings, focusing on targets & achievements.
  • Identify process improvement opportunities and see to that it is implemented
  • Preparing daily workloads for team & co-ordinating the daily allocation of work.

Sr Specialist Conversion QA

Empower Retirement
05.2021 - 05.2022
  • Ability to ensure Compliance with company standards and improve efficiency
  • Comprehensive process knowledge
  • Guiding and assisting team members on the process

Conversion Plan co-ordination

Empower Retirement
02.2019 - 01.2021
  • Coordinating with different teams and Setting up the plan from an external record-keeper to Empower Record keeping
  • Onboarding a new plan and assigning dedicated Implementation Consultant, adding funds and setting up the plan with the basic information provided by the plan sponsor\client into the system
  • Training the New joiners and Peer teams
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Liaison between Processing and QA team
  • Designed SIPOC,Process Procedure,Statement of Work(SOW) ,Knowledge Matrix

Pension Officer

Tesco Bengaluru
05.2017 - 02.2019
  • Manage timely payments to all the Pensioners and the vendors
  • Prepare Monthly Dashboard for Stakeholders
  • Audit and documentation on internal processes for payments and projects
  • Perform Payment reconciliation on daily basis before any payments are authorized on HSBC
  • Training/Refresher for the team members
  • Assist accounting team on transactions, payments and coding
  • Accountable for the all the cash flows in and out of the scheme account
  • Liaise with HSBC on any payment related queries or issues on Payment (BACS,ACH)

Virtual Relationship Manager (VRM)

HDFC Bank
01.2016 - 10.2016
  • Managing HNW Portfolio
  • One Point of contact for HNW customers and handling their queries

Education

MBA - Accounting And Finance

Bangalore University
Bangalore
04.2001 -

Skills

    Team leadership

    Operations management

    Decision-making

    Performance management

    Goal setting

    Performance evaluations

    Conflict resolution

    Continuous improvement

Linguistic Abilities

English, Hindi, Kannada, Telugu, English, Kannada, Hindi, Tamil, Telugu

Phone

+91, 8197434800

Additional Qualifications

  • Retirement Plan Fundamentals (RFP), certified by ASPPA
  • Lean & Six Sigma Yellow belt

Certification

On Trac - Star Certification Program for People Leads

Timeline

Retirement Plan Fundamentals Certificate Course

09-2025

On Trac - Star Certification Program for People Leads

03-2025

Manager Payroll QA

Empower
05.2024 - Current

Team Lead Conversion QA

Empower Retirement
05.2022 - 04.2024

Sr Specialist Conversion QA

Empower Retirement
05.2021 - 05.2022

Basic Lean Six Sigma

06-2020

Conversion Plan co-ordination

Empower Retirement
02.2019 - 01.2021

Pension Officer

Tesco Bengaluru
05.2017 - 02.2019

Virtual Relationship Manager (VRM)

HDFC Bank
01.2016 - 10.2016

MBA - Accounting And Finance

Bangalore University
04.2001 -

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Sowmya BhaskarManager Payroll QA