Sowmya G
Bengalore
Summary
Results-driven professional with 8+ years in Travel, Hospitality, EdTech, and Fabric industries. Skilled in Marketing, B2B/B2C, Business Development, and Operations, with a strong track record of creating effective strategies to boost engagement and sales. Proven leader in training and team motivation, focused on delivering customer-centric solutions with measurable ROI to drive organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Factori.com
BANGALORE
01.2024 - Current
- . Customer Engagement & Relationship management.
- . Order Acquisition.
- . Strategic Account Growth .
- . Data Analysis and Insights.
- . Client Advocacy.
Business Development Manager
Skill-lync/Crio.Do
10.2020 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Handled Team leads / Managers
- Team size 20 BDA's and 2 TL's/Managers
- Delivered 2Cr revenue in 1 Month
Assistant Manager
Travel Triangle
12.2019 - 08.2020
- Client Acquisition/Retention and developing new Business
- Proactively identifying cross-selling/up selling opportunities with existing clients
- Travelled across the state for business opportunities
Demand Manager
OYO
03.2018 - 06.2019
- Responsible for developing Travel agent network
- Handling clients & maintaining relationship for sustaining and improving business
Relationship Manager
Bharath Matrimony
09.2016 - 01.2018
- Customer relationship
- Upselling and cross selling matrimony other services
Assistant Manager
Farmily.com
03.2015 - 08.2016
- Onboarding retail vendors and management
Education
B.Sc - Agri Marketing
University of Agri Science
01.2015
PUC - Science
AST PU College
01.2011
High School -
Govt PU College
01.2009
Skills
- Sales Strategy, Negotiation & Revenue Forecasting
- Team Leadership, Coaching & Performance Evaluation
- Training, Development & Process Improvement
- Customer Retention, Upselling & Satisfaction
- Goal Setting, Compliance & Data Integrity
- CRM Proficiency, Time Management & Multitasking
Timeline
Customer Success Manager
Factori.com
01.2024 - Current
Business Development Manager
Skill-lync/Crio.Do
10.2020 - Current
Assistant Manager
Travel Triangle
12.2019 - 08.2020
Demand Manager
OYO
03.2018 - 06.2019
Relationship Manager
Bharath Matrimony
09.2016 - 01.2018
Assistant Manager
Farmily.com
03.2015 - 08.2016
B.Sc - Agri Marketing
University of Agri Science
PUC - Science
AST PU College
High School -
Govt PU College
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