Sowmya G
Technical Specialist
Bangalore
Summary
Adept Technical Specialist with a proven track record enhancing endpoint security and system compliance through expertise in Tanium and SCCM2012. Skilled in deploying critical updates and managing ITIL best practices, I excel in strategic problem-solving and efficient incident management, demonstrating a keen ability to adapt and master employer-specific technologies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Specialist
HCL Tech
Bangalore
03.2024 - Current
- Monitoring endpoints in real-time using Tanium to detect anomalous activities
- Creating Users and providing the required roles for accessing the Tanium
- Experience on interact, Asset, Deploy, Connect, Patch, Enforce, Comply
- Stay updated on Tanium updates, new features, and industry best practices.
- Participating in training programs to enhance Tanium-related skills
- Generate and analyze reports using Tanium analytics for insights into endpoint status and security
- Interface for managing Tanium operations, configurations, and reporting
- Manage the patching process for operating systems and third-party applications.
- Enable organizations to keep endpoints up to date with the latest security patches
- Facilitating the deployment of software and applications across endpoints
- Enable efficient software distribution and updates
- Focuses on ensuring compliance with security policies and regulatory requirements
- Continuous monitoring and reporting on compliance status
- Monitoring efficient communication between Tanium servers and endpoints
- Focusing on endpoint security, including features for threat detection, response, and vulnerability management
- Enforcing configurations that involves creating Action Groups in Tanium
- Experience on ITIL best practices with Incident, Change Management with in Service Now
- Configuration and administration of System Center Configuration Manager2012
- Remotely install software, diagnose and resolve requests utilizing SCCM tool
- Advertisement report for the packages deployed during UAT assessment
- Create customized collections, programs, and query-based collections as per the user requirement
- Test, troubleshoot, and debug SCCM deployment issues in the test and Production environment
- Report to compare AD and SCCM machines and inform the change team to take appropriate actions
- Incident Management
- Trouble shooting application related issue
- Managing user data storage requests and creating of shares, providing the access to the Shares
- Creating AD security groups for shares
- Having Knowledge about Group policy
- Managing packaging related incidents
- Providing support for distribution of packaged applications
- Used SCCM 2012 to deploy the application and tested the application on client machine
- Worked with end user to pre-test application and make further changes if required.
IT Analyst
ITC Infotech Ltd
05.2020 - 03.2024
Analyst
Accenture Services Pvt Ltd
Bangalore
02.2019 - 03.2020
- Deputed from Nexwave Talent Management Solutions Pvt.Ltd
SCCM Admin
Accenture Services Pvt Ltd
Bangalore
09.2016 - 11.2017
- Deputed from Pyramid IT Solutions
Customer Support Associate
Minacs Pvt Ltd
03.2015 - 04.2016
Education
B.E - ISE
EPCEW
Bangalore01.2014
Skills
- MS-Office
- SCCM2012
- Tanium
- Windows8
- Windows10
- Windows11
- Active Directory
- Service Now
- Gsuite
Certification
ITIL Foundation Certificate in IT Service Management
Disclaimer
I hereby declare that all the statements made in the above Curriculum Vitae are correct to the best of my knowledge and belief.
Personal Information
- Husband's Name: Sharath Kumar D K
- Date of Birth: 07/18/92
- Marital Status: Married
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Technical Specialist
HCL Tech
03.2024 - Current
IT Analyst
ITC Infotech Ltd
05.2020 - 03.2024
Analyst
Accenture Services Pvt Ltd
02.2019 - 03.2020
SCCM Admin
Accenture Services Pvt Ltd
09.2016 - 11.2017
Customer Support Associate
Minacs Pvt Ltd
03.2015 - 04.2016
B.E - ISE
EPCEW
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