Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Internships
Interests
Declaration
Work Availability
Languages
Timeline
Hi, I’m

Sowmya Gattu

Employee Installation Representative
Hyderabad

Summary

To secure a dynamic HR role where I can apply my operational expertise, data-driven mindset, and interpersonal strengths to foster a positive workplace culture, resolve associate concerns, and contribute to organizational success.


Overview

5
years of professional experience
5
Certifications
3
Languages

Work History

Optum Global Solutions

Employee Installation Representative - Analyst
06.2023 - 10.2025

Job overview

  • Managed and updated healthcare benefits (copays, coinsurance, deductibles) using enterprise platforms like AXIS, UNET, and CIT, ensuring data integrity and regulatory compliance.
  • Interpreted and applied policy documents (BDR, TCR) in alignment with SOPs and state mandates, showcasing strong analytical and documentation skills.
  • Delivered high-volume processing (200+ updates/week) with 99% accuracy, reflecting attention to detail and time management—key in recruitment coordination.
  • Conducted semi-medical coding under the TOPS process, verifying and abstracting data from medical records—experience relevant to resume screening and candidate profiling.
  • Maintained strict adherence to client and regulatory guidelines, demonstrating a commitment to confidentiality, compliance, and process excellence.
  • Facilitated refresher sessions on process-related activities to ensure team alignment, knowledge retention, and operational consistency.
  • Reduced claim resolution times with thorough documentation and timely follow-up.
  • Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
  • Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.

Tata Consultancy Services (TCS)

Information Processing Enabler- Analyst
02.2021 - 08.2022

Job overview

  • Reviewed and validated invoices, verifying patient eligibility and coverage.
  • Created and maintained Excel trackers to monitor claim trends and support reporting.
  • Managed documentation workflows aligned with HR operations and audit standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

DRK Institute of Science & Technology
Hyderabad

MBA from Business Administration
10-2022

University Overview

  • MBA -HRM 2022
  • “HR Intern”, Aurobindo Pharma Ltd, Completed Aug 2022
  • Professional Development Studies: Human Resource Managaement, 2022.
  • Final Grade: 8.2%
  • “A Study on Employee Grievance”, www.jespublication.com - Research Project

Siva Sivani Degree College
Hyderabad

BBA from Business Administration
01.2020

University Overview

  • BBA 2020
  • Final Grade: 9.5%
  • ''Organiser'', [samskriti college fest], 2017 to 2020.
  • ''IT Recruiter Intern'', Buzzworks Business Services, Completed [2019]
  • Job satisfaction to employees - This study aims to investigate the key factors influencing employee job satisfaction within organizational settings, focusing on how variables such as work environment, compensation, management support, and career development impact overall satisfaction levels. The research seeks to identify actionable insights that can help improve employee retention, productivity, and workplace morale. - Research Project


Skills

HR & Recruitment:

Certification

Advanced Excel – Lernx.

Accomplishments

Accomplishments
  • Optum Global Solutions: Sustaining-Edge Award, 10+ Best Performer Awards, multiple Spot Awards, selected for Quality Auditing.
  • TCS: “Applause” Award for consistent high performance.

Internships

Internships

Aurobindo Pharma Ltd – HR Intern [Hyderabad | Jun 2022 – Aug 2022].

  • Assisted with on boarding processes including document collection and orientation.
  • Studied compensation and benefits policies to support HR compliance.
  • Supported HR team in maintaining employee records and engagement activities.

Buzzworks Business Services – Recruitment Intern [Hyderabad | May 2019 – Aug 2019].

  • Sourced and screened candidates based on client requirements.
  • Scheduled interviews and coordinated offer rollouts.
  • Maintained candidate databases and supported recruitment drives.

Interests

Aiming to drive operational efficiency and accuracy in healthcare or HR operations

Declaration

Declaration
I Hereby declare that above mentioned information is true to the best of my knowledge. Date: Hyderabad. Gattu Sowmya. (signature)
Availability
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Languages

English
Bilingual or Proficient (C2)

Timeline

Employee Installation Representative - Analyst
Optum Global Solutions
06.2023 - 10.2025
Information Processing Enabler- Analyst
Tata Consultancy Services (TCS)
02.2021 - 08.2022
DRK Institute of Science & Technology
MBA from Business Administration
Siva Sivani Degree College
BBA from Business Administration

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Sowmya GattuEmployee Installation Representative