Sowmya GS

Tata Consultancy Services, Bengaluru.

System Engineer - 4 years

1.Account Administration - Created and Modified AD accounts and provided required access on Office 365 admin centre.

2. Worked on SCCM to push the requested software’s to the software centre.

3. Knowledge on installing MS Exchange 2016 in windows server, configuring Database availability groups and mailbox.

4. Handled Incidents and Tasks.

5. Updating Knowledgebase based on process and updates provided by resolver teams.

6. Acting as first Level of Incident Management group at times when there is an Outage and engage the higher-level support teams to act on the issue

7.Escalate issues which cannot be resolved by the team and work on possible resolution with stakeholders

8. Perform Quality Audits for Calls and Tickets processed and provide necessary feedback to analyst / team as required

Preparing documentation for new and existing knowledge articles.s

SAP Data Analyst: 1year

We Involved in Planning, Setting up and Monitoring of Distribution process by creating a single master records for all critical business data from across internal and external data source and applications which contains basic information about the customers, suppliers and the products.

1.Maintaining, repairing as well as testing high speed Internet

2. Analysing and troubleshooting technical issues.

3. Checking total line quality to ensure smooth networking skills.

Working on SRs raised by L1 by interacting with the client to resolve the issue