SOWMYA JAYANNA

• Create NPI to agreed BU targets, ensuring high quality of data and content, executed in a timely manner.

• Ensure seamless customer service by:

1. Responding and completing FMS Tickets and queries within agreed business SLA’s to the highest standard.

2. Proactive interaction with suppliers, building direct relationships to obtain data and content.

• Work on strategic initiatives to enhance the product range content in line with the business unit strategy

• Deliver quality content to marketing team on a monthly basis by deadlines Evidence personal development & understanding of customer needs to create quality and relevant content.

• Support critical SLOB provision initiative

• Checking Competitors price in find-chips website and setting margin, issue quotation, working towards company's profit
• Entering and processing all incoming orders from Malaysia, Korea and Japan
• Setting and documenting the order processed
• Working as a key communicator in Managing the Buyers and Suppliers on a day-to-day basis
• Working closely with the internal sales team and shipping department
• Assisting Buyers /Purchaser with the Stock availability, Lead time, and shipment related queries.

• Supported BT retail customers
• Placing orders for BT landline & Broadband connection
• Assisting customers and resolving connection related issues
• Responding to the enquiries via telephone, E-mail and web chat with in agreed SLA's.

• Supported Earthlink Process (US Clients) - B to B
• Placing orders for EarthLink Landline & Broadband connection
• Assisting customers and resolving connection related issues.