SOWMYA KARIAPPA
Bangalore
Summary
Highly skilled Order to Cash Operational Analyst with 9 years of experience in Finance and Accounting Field. Proven ability to optimize operational efficiency and enhance customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Order to Cash Operations Billing Analyst
Accenture Operations
11.2018 - Current
- Verify the Sales Order/Invoice Creation request, validate necessary information, and approval for SO creation.
- Verify accuracy of orders before processing.
- Communicate with customers regarding order status and any issues.
- Accrual of SO and invoices.
- Sales order reconciliation.
- Issuing Debit Note and Credit Note.
- Sending/delivering invoice copies and SO's to the customers.
Order to Cash Operations Cash Application Analyst
Accenture Operations
11.2018 - Current
- Daily, downloading the bank statements from different banking sites.
- Record, deposit, and application of Cash Receipts.
- Requesting the remittance details from the Credit Control team.
- Investigating unidentified receipts that are parked to the Suspense Account (Workday on Account).
- Processing Write-Offs – Bank Charges, Forex Charges, Underpayment, and Overpayment according to the threshold.
- Performing daily and monthly bank reconciliations.
- Prepare and submit daily cash reports (GCS).
- Monitoring Generic Mailbox and responding to internal and external payment inquiries in a timely manner.
Order to Cash Operations Master Data Analyst
Accenture Operations
11.2018 - Current
- Responsible for carrying out the day-to-day Customer Master Data maintenance.
- Making sure that the master data is meeting the quality standard set by Global or Regional Process owners.
- Accountable for coordinating customer master data with various departments and providing master data in a timely manner.
- Execute day-to-day customer master data tasks in compliance with defined processes, policies, performance metrics, and service level agreements to ensure delivery meets customer expectations.
- Ensure all necessary data is available, accurate, compliant, and consistent.
- Monitor data creation, maintenance, and deletions for effective and efficient system operations and reporting.
- Understand requirements and set up customer master records and operational/local data needed to enable transaction processing in WORKDAY ERP.
- Monitoring Generic Mailbox and responding to internal and external customer inquiries in a timely manner.
Senior Process Associate
Genpact India Ltd
07.2018 - 11.2018
- Reviewing the Customer Setup Forms received
- Customer Due Diligence (CDD) - collecting and verifying information about a customer's identity and financial and business activities
- Identifying and rejecting the Customer Setup Forms for EMBARGO nations
- Setting Up Customer in the Legacy system
- Amending the details of Customer as per the request received from UK counterpart.
Senior Process Associate
Accenture Services Pvt Ltd
08.2011 - 02.2015
- Downloading the bank statements from different banking site
- Cash application - Applying receipts to relevant customer Ledger account
- Requesting the remittance details from Credit Control team
- Clearing unallocated/unidentified cash items
- General Queries – Resolving Queries received through Mailbox
- Aged Debts – Validating, chasing & clearing debt items
- Issuing dunning letters to customers requesting for payments
- Follow up for payments through emails
- Giving on job training to new hires on applications and process
- Assist in training for junior team members on process queries, operation procedures and policies
- Responsible for work allocation and floor support in the absence of SME and TL
- Preparing Management information to clients in the absence of Supervisor.
Other Responsibilities
Accenture Operations
- Preparing monthly reports on SLA (SLA, P&C, Schedule C) and submitting them to the management.
- Reviewing the Process Documents every month.
- Providing data for the dashboard, OE, and BE board.
- Conducting refreshers to the team.
- Performing the internal audits (SQF) for the team to ensure there are no deviations in quality.
- Assisting team members in resolving queries.
Education
BBA - Accounting And Business Management
Cauvery College Gonikoppal (Coorg)
Mangalore University, Karnataka05-2011
Skills
Problem solving
Customer service
Adaptability
Attention to detail
Time management
Communication and Collaboration Skills
Experienced in Workday & SAP ERP
Reconciling customer accounts
Maintaining accurate records
Interpersonal Skills
Accomplishments
- Got appreciation from Clients and stakeholders throughout my tenure. Provided “noiseless” delivery.
- Achieve 100% positive feedback from the client on customer satisfaction surveys.
- Received Summit Awards & Encore Awards for the best performance.
- Received Start of Business award.
- Got appreciation from internal higher management for supporting them by resolving the issues.
- Given many ideas for weinnovate-operations/ We@Accenture.
- Completed RKT successfully for the project.
Languages
Kodava (Coorg)
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
PERSONAL INFORMATION
- Father's Name: Kariappa B. P.
- Date of Birth: 11/18/1990
- Gender: Female
- Marital Status: Single
DISCLAIMER
I hereby declare that all the above given information is true to the best of my knowledge and belief.
Timeline
Order to Cash Operations Billing Analyst
Accenture Operations
11.2018 - Current
Order to Cash Operations Cash Application Analyst
Accenture Operations
11.2018 - Current
Order to Cash Operations Master Data Analyst
Accenture Operations
11.2018 - Current
Senior Process Associate
Genpact India Ltd
07.2018 - 11.2018
Senior Process Associate
Accenture Services Pvt Ltd
08.2011 - 02.2015
Other Responsibilities
Accenture Operations
BBA - Accounting And Business Management
Cauvery College Gonikoppal (Coorg)
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