Sowmya M

• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained visitor log for entering and leaving facility for security purposes.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Created employee schedules to align coverage with forecasted demands.
• Mentored team members to enhance professional development and accountability in workplace.

BACK END SUPPORTER & TELECALLING

• Maintained protocol throughout routine work days and special events.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Offered technical support and troubleshot issues to enhance office productivity.
• Identified communication channels to set roadmap to distribute information.
• Scheduled appointments and meetings, organized materials and prepared rooms.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.