Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
Sowmya Mangalore

Sowmya Mangalore

Bengaluru

Summary

Security Consultant with 15+ years in Governance, Risk, and Compliance (GRC), Managed Security Services, and Network Security. Expertise in firewall configuration, security incident management, and compliance with global standards. Proven ability to align technical controls with enterprise risk management frameworks and lead security audits. Recognized for effective leadership and stakeholder engagement in driving security initiatives across departments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Security Consultant

IBM India Pvt Limited
Bengaluru
08.2023 - Current
  • Project: IBM Internal - North America Data Security and Privacy.
  • Role: Security Expert.
  • Served as a security expert under the DS&P program to align data protection with enterprise risk and compliance goals.
  • Conducted Data Risk Assessments (DRA) and Residual Risk Assessments (RRA) across systems, processes, and third-party integrations.
  • Defined and implemented security controls for protecting personal and sensitive business data.
  • Developed and enforced security policies and SOPs in compliance with GDPR and internal governance standards.
  • Reviewed and enhanced access controls and data entitlements across high-risk environments.
  • Monitored compliance metrics and created executive dashboards to track privacy risks and remediation status.
  • Supported internal audits and regulatory assessments by preparing evidence and testing security controls.
  • Delivered training and awareness sessions on data security, privacy practices, and policy adherence.

Security Specialist

IBM India Pvt Limited
Bangalore
08.2016 - 07.2023
  • Project: IBM Managed Security Services - Security Operations Center.
  • Role: Shift Lead, Senior Change Implementation, and Verification Engineer.
  • Executed and verified firewall changes per customer requests.
  • Monitored security incidents and managed daily device operations.
  • Handled backups, policy updates, and device troubleshooting.
  • Led shifts as team lead, managing customer interactions, and team resources.
  • Oversaw ticket queues, assignments, and weekly operational meetings.
  • Organized employee engagement initiatives to boost team morale.

Senior Systems Engineer-Daimler AG European DC

Infosys Limited
Bangalore
01.2013 - 08.2016
  • Project: Daimler AG European Data Center (EDC) Operations.
  • Role: E-Security Keys and Certificate Services.
  • Managed SSL certificates for internal systems, and coordinated with Verisign for public-facing domains.
  • Resolved access and certificate issues in alignment with ITIL incident workflows.
  • Authored process documentation to support team knowledge sharing and onboarding.
  • Generated performance reports to track SLA compliance and operational efficiency.
  • Led change and incident management tasks with a 100% success rate across 400+ quarterly tickets.
  • Trained L1/L2 staff on certificate lifecycle and daily technical operations.
  • Drove employee engagement initiatives to strengthen team collaboration and morale.

Technical Support Engineer - Juniper Networks

Infosys Limited
Pune
01.2008 - 01.2011
  • Project: Juniper Networks – Technical Assistance Center.
  • Role: Tier-2 Technical Support Engineer for SSG/NetScreen firewalls.
  • Resolved complex network issues, enhancing customer response times significantly.
  • Created knowledge base articles to facilitate troubleshooting processes.
  • Trained new hires on essential troubleshooting techniques and escalation procedures.
  • Aligned network configurations with client requirements and project deadlines.
  • Guided customers in optimizing device and network settings for improved performance.
  • Managed critical escalations and prioritized outage incidents during shifts.

Education

Bachelor of Computer Application -

SDM College of Business Management
Mangalore

Skills

  • Firewall management (Juniper, NetScreen, Cisco ASA, Palo Alto)
  • Ticketing tools (Remedy, ServiceNow)
  • Networking concepts and TCP/IP architecture
  • Cybersecurity frameworks and compliance
  • Information security and data privacy
  • Training and awareness programs
  • GDPR and data privacy regulations
  • Risk management strategies
  • Security policy implementation
  • Data risk assessment

Certification

  • CISA: Certified Information Systems Auditor
  • Juniper Networks Certified Specialist - Firewall
  • Juniper Networks Certified Associate - Firewall
  • ITIL incident, change, and release management
  • Palo Alto Networks Certified Network Security Administrator
  • Microsoft Certified: Azure Fundamentals
  • AWS Certified Cloud Practitioner

Languages

English, Kannada, Hindi, Tulu

Accomplishments

  • Extra Miler Award - Infosys, Client: Daimler
  • Excellence Award - IBM - MSS SOC
  • IBM Tech 2024 - Dubai
  • Medallia survey Net Promoter Score, IBM 10/10

Timeline

Security Consultant

IBM India Pvt Limited
08.2023 - Current

Security Specialist

IBM India Pvt Limited
08.2016 - 07.2023

Senior Systems Engineer-Daimler AG European DC

Infosys Limited
01.2013 - 08.2016

Technical Support Engineer - Juniper Networks

Infosys Limited
01.2008 - 01.2011

Bachelor of Computer Application -

SDM College of Business Management

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Sowmya Mangalore