SOWMYA . M.K
Payroll Speciaqlist
Bangalore
Summary
To strive for the best and to work efficiently for the growth of the professionally managed organization by utilizing my skills and computer knowledge in such a way that my potential will be fully harnessed by learning new things in the mean time.
Overview
3
3
years of professional experience
3
3
Certifications
1
1
Language
Work History
Process Associate
Hinduja Global Solutions Pvt. Ltd
- Communicating with clients regarding existing account and make requested policy and account charges
- Respond to questions and concerns about service and escalate calls appropriately
- Consoling clients on options and for the service provided
- Developed highly empathetic client relationship and earned reputation for service provided
- Adhered to regulatory, security and audit procedures
Senior Process Associate
Infosys
Bangalolre
- Managed operations of the existing account with direct supervision of other telephonic companies
- To avoid escalations
- Responsibilities Served: Digital Care Advisor for the Internal Team for Billing and Non-Technical Enquiries
- Role upgraded to Support and Complaints Handling for the Billing and Semi-Technical issues
- Instant resolution maintaining the metrics like MOCR, CPH and IR Statistics
- Call and Chat support as per the requirement and dealt with Emails and White Mails on a regular basis.
Assistant Data Specialist
Mast Global Business Service Pvt Ltd ( Victoria Secret)
Bangalore
- Executing core OM Work ( VPO, Article Amendments) is delivered with accuracy and within SLA
- Ensuring adherence to process and calling out exceptions in time
- Ensuring self audit and Audit related work is done in time- Audit mails are responded and comments updated to repository in a timely manner
- Ensuring all E-learning and Trainings are completed as per schedule
- Handling Brand email Communication with Vendors and region as necessary
- Met multiple daily deadlines for processing hold orders and ensuring proper routing clearance, imaging and statement rendering
- Facilitated weekly team hurdles to share updated information, respond to issues
HR Payroll Specialist
Paychex HR and Payroll specialist
Bangalore
06.2019 - Current
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Managed payroll for organization of 100 personnel.
- Employed error identification and audit tools to effectively resolve payroll discrepancies.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Served as backup for payroll supervisor to process open record requests.
- Reviewed time records for 100 employees to verify accuracy of information.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Compiled and prepared corporate, partnership and S-corp returns.
Education
BBM Ramnarayan Chellaram College of Commerce and Management
PUC - undefined
Reva Institute of Commerce and Management
SSLC - undefined
Kendra Vidyalaya GC CRPF
Skills
Active Listening
Certification
Declaration: I Sowmya M.K, does hereby declare that the furnished details are true to the best of my
Timeline
HR Payroll Specialist
Paychex HR and Payroll specialist
06.2019 - Current
Process Associate
Hinduja Global Solutions Pvt. Ltd
Senior Process Associate
Infosys
Assistant Data Specialist
Mast Global Business Service Pvt Ltd ( Victoria Secret)
BBM Ramnarayan Chellaram College of Commerce and Management
PUC - undefined
Reva Institute of Commerce and Management
SSLC - undefined
Kendra Vidyalaya GC CRPF
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