SOWMYA MOHAN

Brief description of the project:

• Morgan Stanley, The Group's principal activities are carried out through four divisions: Institutional Securities: Underwrites and distributes securities, provides financial advisory services and full-service brokerage services, conducts trading activities in equity securities and invests in private equity activities and aircraft financing activities.

RESPONSIBLE FOR:

• We remotely support more than 50,000 Linux servers of Morgan Stanley worldwide and all the servers are production/QA/development servers involving millions of transactions for this financial giant. I was handling user requests and Monitoring/administering servers, adhering to SLA is our prime responsibility. Providing level 2 supports for high-level infrastructure environment.
• Exposure knowledge on managing the User and Group Administration of creating, modifying and deleting users and groups and providing the security on user accounts and group accounts.

Ticketing Tools:

• Falcon, Service Now and Voltaire

JOB RESPONSIBILITIES IN LINUX:

• File permissions & File system Management. Configuring Samba Domain Server, Samba File & connecting to a samba share. User, group creation and management User administration and management

• Maintained up-to-date knowledge of company products, services, and promotions.
• Responded promptly to emails, phone calls, and other forms of communication from customers.
• Evaluated existing processes related to customer support operations and made recommendations for improvements.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Created a culture of continuous learning within the team by attending regular training sessions focusing on key skills.