SOWMYA M S
Frankfurt am Main
Summary
Results-driven Junior Manager with over 13 years of diverse experience in master data management, SAP operations, supply chain coordination, and warranty management. Demonstrates a consistent record of improving operational workflows, maintaining high data integrity, and working with cross-functional global teams. Currently located in Germany and immediately available for new opportunities.
Overview
13
13
years of professional experience
Work History
Junior Manager
Diageo Business Services
04.2020 - 07.2025
- Maintained global customer master data aligned with governance standards.
- Supported managers and centers of excellence in data transformation projects.
- Led UAT testing and migrated business operations from Intouch to EDGE 365.
- Published MSR decks and KPI metrics across Asia, Europe, and Africa.
- Validated data, resolved OTC issues, and managed customer hierarchy structures.
- Reviewed KYC/KYBP documentation and assessed risk levels during onboarding.
- Recommended automation strategies and updated SOP documentation.
Senior Business Operations Analyst
Hewlett Packard
02.2012 - 03.2020
- Handled SAPOS and warranty management functions, including escalations.
- Resolved vendor invoice discrepancies and led timely processing of financial claims.
- Conducted month-end/year-end closures and generated client-ready reports.
- Registered care packs, maintained recovery media records, and managed partner master data.
- Supported EMEA order queries and liaised with order management teams.
- Mentored new joiners and contributed to training material and SOP development.
- Played an active role in internal initiatives: Spark, Expressions, QC, and Ignition Crew.
- Awards: Extra Miler, Special Performance, Best Buddy, and RNR.
Education
Bachelor of Science - Nutrition
Bangalore University
01.2011
Skills
- SAP (SAPOS, Warranty Management, Master Data)
- Data Governance & Quality
- Claims Processing & Issue Resolution
- Supply Chain & Warranty Management
- Client Communication & Reporting
- Workflow Optimization
- Microsoft Office Suite (Excel, PowerPoint, Word)
LANGUAGES
English – Fluent
German – Elementary (A1 Level in progress)
Timeline
Junior Manager
Diageo Business Services
04.2020 - 07.2025
Senior Business Operations Analyst
Hewlett Packard
02.2012 - 03.2020
Bachelor of Science - Nutrition
Bangalore University
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