SOWMYA NAIK
Sharjah
Summary
Dynamic Pricing and Customer Service Executive with a proven track record at SJS GLOBAL Logistics, adept at developing pricing strategies that significantly enhance profitability. Skilled in financial reconciliation and effective communication, I excel in resolving customer complaints and driving satisfaction through proactive engagement and meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Pricing and Customer Service Executive
SJS GLOBAL Logistics Pvt. Ltd.
Mumbai
02.2025 - 04.2025
- Developed and implemented pricing strategies to enhance revenue and profitability.
- Monitored market conditions and adjusted pricing based on business performance.
- Responded to customer inquiries through phone, email, and live chat.
- Resolved customer complaints and issues to maintain satisfaction.
- Provided information about services, pricing, and availability to customers.
- Followed up with customers to ensure ongoing satisfaction.
- Maintained comprehensive knowledge of company services and processes.
- Prepared necessary documents, including BLs, for customs clearance and air exports.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Accounts Manager
Manadi Freights and Logistics Services LLP
Mumbai
01.2018 - 01.2025
- Company Overview: A logistics services company providing freight and transportation solutions.
- Managed bank accounts, including deposits and cheque disbursements.
- Prepared bank reconciliation statements and maintained accurate financial records.
- Generated debit and credit notes/invoices with meticulous attention to detail.
- Monitored sundry debtor ledgers and ensured timely follow-ups for payments.
- Oversaw sundry creditor accounts and arranged timely payments.
- A logistics services company providing freight and transportation solutions.
Accounts Executive
Apple Freight and Logistics Services LLP
Mumbai
01.2015 - 01.2018
- Company Overview: A logistics services company providing freight and transportation solutions.
- Executed banking transactions, cheque disbursement, and deposit tasks.
- Prepared reconciliation statements and credit/debit notes.
- Followed up with clients for outstanding payments.
- Managed accounts payable processes, ensuring seamless financial operations.
- A logistics services company providing freight and transportation solutions.
Accounts Executive
Oceanlines Maritimes India Pvt. Lt
Mumbai
01.2012 - 01.2015
- Company Overview: A maritime logistics company involved in shipping and freight forwarding.
- Administered bank accounts and performed daily reconciliation.
- Prepared invoices, debit notes, and maintained ledger accuracy.
- Handled both sundry debtor and creditor accounts with effective follow-ups.
- A maritime logistics company involved in shipping and freight forwarding.
Accounts Assistant
Marico Enterprises
Mumbai
01.2011 - 01.2012
- Company Overview: A consumer goods company with diverse product offerings.
- Prepared invoices and managed bank transactions, including cheque preparation.
- Conducted payment recovery follow-ups with clients.
- A consumer goods company with diverse product offerings.
Assistant Accounts
Kamal Travels
Mumbai
01.2008 - 01.2011
- Company Overview: A travel agency providing travel booking and related services.
- Managed bookings, invoicing, and financial transactions.
- Followed up with customers to ensure timely payment recoveries.
- A travel agency providing travel booking and related services.
Education
Bachelor of Commerce (B. Com) -
Mumbai University
Mumbai06.2010
HSC -
Bangalore Board
Bangalore06.2005
SSC -
Bangalore Board
Bangalore06.2003
Skills
- Microsoft Office proficiency
- Effective communication
- Multitasking ability
- Complaint resolution
- Service documentation
- Financial reconciliation
- Debtor management
- Customer feedback
- Accounts management
- Attention to detail
- Problem solving
- Shipment tracking
- Complaint handling
- Pricing strategy
Accomplishments
- Expertise in payment recoveries
- Successfully managed accounts payable and receivable processes while ensuring timely follow-ups for client payments
Languages
- English, Advanced
- Hindi, Proficient
- Kannada / Tulu, Proficient
Locations
- C/O Nagraj Devadiga, Flat no.#1203, Qasima Towers, Block A, Amber Supermarket Building, Sharjah, Sharjah, UAE
- Dubai, Dubai, UAE
- Mumbai, Maharashtra, India
Timeline
Pricing and Customer Service Executive
SJS GLOBAL Logistics Pvt. Ltd.
02.2025 - 04.2025
Accounts Manager
Manadi Freights and Logistics Services LLP
01.2018 - 01.2025
Accounts Executive
Apple Freight and Logistics Services LLP
01.2015 - 01.2018
Accounts Executive
Oceanlines Maritimes India Pvt. Lt
01.2012 - 01.2015
Accounts Assistant
Marico Enterprises
01.2011 - 01.2012
Assistant Accounts
Kamal Travels
01.2008 - 01.2011
Bachelor of Commerce (B. Com) -
Mumbai University
HSC -
Bangalore Board
SSC -
Bangalore Board
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