Sowmya Nataraj
Banker ,deputy manager
Bengaluru
Summary
Proven professional with a track record of enhancing customer satisfaction and loyalty at Kotak Mahindra Bank, adept in customer relationship management and cash handling. Leveraged financial software expertise and exceptional interpersonal skills to increase client retention. Achieved notable efficiency improvements, contributing to the branch's operational excellence. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banker deputy manager
Kotak Mahindra Bank
BANGALORE, karnataka
11.2021 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed applications for new accounts.
- Cross-sold credit cards, loans and other bank products.
First Division Clerk
Global City Credit Co-operative Society Ltd
06.2015 - 11.2021
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Optimized office space usage, arranging workstations to maximize productivity.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Assisted in budget preparation to ensure financial efficiency within department.
Education
Bachelor of Commerce - Accounting
MLAFGCW
Bengaluru, India 04.2001 -
Skills
Customer Relationship Management
Financial Transactions
Financial software
Transaction Processing
Sales and Cross-Selling
Teller Support
Regulatory Compliance
Customer relationship development
Banking Software Familiarity
Fraud Detection Abilities
Financial product knowledge
Revenue Growth
Upselling skills
Cash handling and management
Compliance, banking laws, and regulations
Bilingual in [Language]
Friendly
Banking
Conflict resolution techniques
Account Management
Relationship building and management
Approachable
Cheerful
Positive
Multitasking
Effective Communication
Interpersonal Skills
Teamwork and Collaboration
Professionalism
Time Management
Adaptability and Flexibility
Excellent Communication
Sorting and Filing
Customer Service-Oriented
Attention to Detail
Customer service excellence
Interpersonal Communication
Problem-solving abilities
Customer Service
Additional Information
COMPUTER SKILLS:
- M.S.OFFICE
- TALLY ERP 9.0
- NUDI
- BASIC “C” LANGUAGE
Promotions
- Assistant manger (M1 GRADE) to Deputy manager (M2 GRADE) in 1.5 years
Training:
- Beautician course
- Basic communication skills and corporate practices
Achievements:
- Attended one day camp in a youth awareness project 2011-2012
- Had been the volunteer in international conference
- Had been in hospitality in national conference
- Had done bank course
Awards
- RETAIL LION
Languages
KANNADA
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)
Certification
TALLY ERP 9.0
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Singing ,dancing
Timeline
Banker deputy manager
Kotak Mahindra Bank
11.2021 - Current
First Division Clerk
Global City Credit Co-operative Society Ltd
06.2015 - 11.2021
TALLY ERP 9.0
05-2014
Bachelor of Commerce - Accounting
MLAFGCW
04.2001 -